Help Desk Specialist (secret, required) - Scott AFB, IL

Clearance Level
Help Desk
Scott AFB, Illinois

REQ#: RQ109656

Travel Required: None
Public Trust: None
Requisition Type: Pipeline

General Dynamics Information Technology is seeking HelpDesk Specialist in the greater St Louis, MO area at Scott Air Force in Illinois. The selected candidate must have a government security clearance, per contract requirements (Clearance Level: Secret).  

We are GDIT.  GDIT provides the Air Mobility Command/A4 Resources and Integration Division technical support of Logistics eTools, technical support of the G081 Program Management Office, A4 staff, conference rooms, programming, training and program management support.

Key responsibilities will include:

  • Provides end-user software and hardware troubleshooting.

  • Receives calls and records user data using Remedy software.

  • Gathers data for creation of user accounts and guides new users through mandatory training.

  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Administers e-mail, Microsoft office, etc.

  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.

  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.

  • Maintains current knowledge of relevant technology as assigned.

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

  • May route calls to product line specialists, application, or system support specialists.

  • Maintains and updates records and tracking databases.

  • Provides back-up assistance on other accounts as needed

  • Alerts management to recurring problems and patterns of problems.

  • Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

  • May coach and provide guidance to less-experienced professionals.

  • May serve as a team or task lead


  • HS/GED, 5+ years of experience
  • Active DOD Secret Clearance

  • Security+ Certification / IAT Level II certification / Information Assurance Technical (IAT) Level II Certification (i.e.: Security+ CE)  

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COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.