Customer Support Analyst

Clearance Level
None
Category
Systems Analysis
Location
Arlington, Virginia

REQ#: RQ72695

Travel Required: None
Public Trust: Other
Requisition Type: Regular
At GDIT, our people are our business. We pride ourselves on the work our innovators do to support and secure some of the most complex government, defense, and intelligence projects across the world.

The Federal Deposit Insurance Corporation [FDIC]'s mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000. GDIT provides the day-to-day operational services to FDIC in support of infrastructure, facilities, hardware, software, and systems. Employees are tasked with developing and deploying innovative solutions to meet business requirements - not managing the day to day same technology operations.

Level of Clearance Required: U.S. Citizenship and background investigation is required; you must have a current clean financial background to obtain an agency specific Public Trust.

Job Description:

Task and responsibilities in this role include, but are not limited to the following:

  • Work with  Hardware Asset Manager/Program Task Leads to document and prioritize requirements, and to effectively use the data and analytical tools that the team has developed.
  • Support data warehouses, dashboards, data pipelines and reporting tools for operational and business impact data. Design and enforce access control for all the data.
  • Work with business stakeholders and engineer teams to validate data, identify gaps and contribute in changes in business processes and data pipelines to fix data gaps.
  • Support Reporting and metrics dashboards on Hardware Asset management .
  • Track deadline and monthly reporting projects.
  • Conduct asset hardware inventory, government property and IT equipment.

To qualify, you must meet these basic qualifications: 

Valid driver's license.

Excel.

Power Point.

Knowledge of IT equipment.

Preferred qualifications

ServiceNow

This position is currently not funded.

WHAT GDIT CAN OFFER YOU

Autonomy, career mobility, challenging work, and team environment

GDIT CAREERS

Opportunity Owned

Discover more at www.gdit.com/careers  

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.