Part Time Computer Operator II

Clearance Level
None
Category
SCA
Location
Bossier City, Louisiana

REQ#: RQ71348

Travel Required: None
Public Trust: Other
Requisition Type: Pipeline

GDIT has opportunities for motivated, customer service oriented professionals to support the OneGDIT Service Desk. The OneGDIT Help-desk is undertaking an enterprise-wide migration of its IT infrastructure, support solution, and will also provide technical services for internal/external on this desk. Join GDIT and be a part of the team of men and women supporting internal/external customers worldwide in one of the most important modernization service desks!

RESPONSIBILITIES & DUTIES

  • Provide Day to Day support-which includes:  Break/fix support for any and all devices
  • Provide off hour remote support
  • Troubleshooting and escalation of issues
  • Work closely with other Assignment Groups to resolve all issues
  • Resolve advanced technical problems
  • Diagnosing, identifying, isolating, and analyzing problem utilizing historical ticket data
  • Routing calls to product line specialists, application, or system support specialists, as required
  • Maintaining and updating records and tracking databases

QUALIFICATIONS & SKILLS

Strong candidates are:

  • Flexible regarding shift patterns (Willing/Able to work in a dynamic 24x7 environment)
  • Extremely customer focused
  • Able to thrive in a high energy environment that requires an ability to multi-task and prioritize
  • Strong verbal and written communicators
  • Team players who welcome opportunities to collaborate with others
  • Solution oriented with strong customer focus skills
  • Strong problem solvers with the ability to perform root cause analysis

You MUST have:

  • AA or equivalent experience.
  • 1 or more years of demonstrated experience utilizing strong Break/Fix skills, providing technical support via remote tools, and/or experience with Active Directory
  • Expert proficiency with MS product suite and software management
  • Advanced proficiency with Microsoft windows O/S
  • Advanced proficiency with smart phone support

​Even BETTER if you have 3 or more years of experience resolving technical problems to include:

  • Serving as the first point of contact for VIP customers seeking technical assistance over the phone or self-service portal
  • Performing remote troubleshooting utilizing documented knowledge articles and asking pertinent probing question
  • Walking the customer through the problem-solving process to resolution
  • Escalating unresolved issues to the next level of support personnel
  • Ability to follow all unresolved contact for VIP customers to a final resolution
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.