Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware). Provides software and system troubleshooting and support Provides technical support and training to end-users
Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities. Maintains current knowledge of relevant technology as assigned
Participates in special projects as required.
Skills and abilities
Responsible for maintaining of services and security posture for enterprise-level hardware, technologies, and applications. Must be capable of receiving, fully-implementing, security hardening, and maintaining systems and applications in accordance with US Department of Defense guidelines.
Required areas of technological expertise include: Windows Server, Windows 10, and Active Directory.
Desired experience with the following technologies include: Linux, Microsoft SQL Server, Cisco Call Manager, Host-Based Security System (HBSS), Assured Compliance Assessment Solution (ACAS), Windows Server Update Service, and Microsoft Hyper-V.
Comprehensive knowledge of the principles, methods, and techniques used in information system troubleshooting and support.
Comprehensive knowledge of related hardware and software.
Candidate must have or be able to obtain a certificate or certification meeting evolving computing environment requirements
Additional Professional Certification(s) and certificates may be required, depending on job assignment.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.