Technical Operations Director

Clearance Level
Solutions Architect
Baltimore, Maryland

REQ#: RQ133789

Travel Required: None
Requisition Type: Regular

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. 

At GDIT you’ll be a meaningful part of improving how federal agencies achieve their mission. Our work depends on a Technical Operations Director joining our team to support the Centers for Medicare & Medicaid Services (CMS).

At GDIT, we foster a people-centric environment. As the Technical Operations Director supporting CMS’ Healthcare Integrated General Ledger Accounting System (HIGLAS), HIGLAS Identity Management (HIDM), HIGLAS Business Intelligence (HBI) and our Consolidated Budget System (CBS) you will be entrusted to be the Program Manager, managing technical operations & maintenance, special projects, and program budgets, while optimizing operational enhancements, innovation, and continuous improvements.

HIGLAS, our most mission critical application, is a very large complex system with approximately 3,000 total users, processing an average of 4.5 million transactional claim records per day which equates to over 1.2 billion annually. There are an average of 46,000 new account receivables and 168,000 payments processed per day along with 20,000 queries/reports run daily. Utilizing Oracle Federal Financials as the base application of HIGLAS, it provides CMS with a uniform financial management system to account for over $1 Trillion in outlays for healthcare each year across multiple lines of business.

In this role, a typical day will include:

  • Working closely supporting, and responding to the Government’s Director of Technical Operations, also serving as a point of escalation for all Technical Operations, as needed.
  • Collaborating with CMS to sustain technical operations & maintenance, creating innovation, achieving efficiencies, and ensuring successful financial management of the Technical Operations area
  • Managing the day-to-day technical oversight of the work performed by the Database Administrators (DBAs), System Engineers (SEs) and Developers who sustain the technical development and management of our HIGLAS/Oracle R12 E-Business Application, Hyperion, Business Intelligence (OBIEE and Incorta), Identity Management (IDM) and ServiceNow (SN) applications.
  • Successfully managing the budget for the Technical Operations contract line number, including GDIT compliance by meeting monthly financial, EVM and SLA reporting requirements
  • Maintaining responsibility, accountability, and authority for directing and managing system performance, specifically related to the program’s infrastructure, technical operations, Oracle E-business suite (HIGLAS), Hyperion (CBS), Identity Management (HIDM) and Business Intelligence (HBI) applications services
  • Providing leadership, supervision, and guidance for all contractor personnel, inclusive of subcontractors and teaming partners


  • Bachelor’s degree in Computer Science, or related area; and 15+ years in a Technical Operations Leadership role on a federal government contract of similar size and contract value (equivalent combination of education and experience such as master’s and 13 years will be considered).
  • Experience managing a Team of 50+ resources.
  • Experience managing financials consisting of Firm Fixed Price (FFP) and Cost-Plus Fixed Fee (CPFF) contract types.
  • Strong Oracle applications technical background including experience in a similar mission critical technical environment including ITSM, ServiceNow and Agile, with a significant number of direct staff
  • Proven skills in technical and systems operations problem resolution, systems, and resource utilization
  • Experience organizing, directing, and managing teams, projects, daily operations, and functions involving complex, inter-related activities
  • Experience managing the client interface at senior levels of an organization
  • Experience and ability to manage a program with Earned Value Management (EVM)requirements and compliance of a CMMI Level 4 program for development and services
  • Prior experience managing subcontractors cost and performance
  • Ability to obtain a Public Trust and have resided in the US 3 out of the last 5 years per contract requirements
  • Prior experience working on a program with a base application of Oracle Federal Financials is required
  • Experience developing technical presentations and/or writing and presenting business case and white papers or writing and contributing to industry proposals
  • Experience developing Basis of Estimates (BOE) and budgetary estimates


  • Excellent written, presentation and verbal communication skills
  • Ability to utilize discretion and independent judgment regarding customer matters including the ability to switch between priorities quickly to meet customer requirements
  • Ability to clearly and succinctly present executive level information to our stakeholders/customers and to C-Level executives
  • Experience motivating and leading teams, promoting collaboration and teamwork

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.