IT Support Technician II and III

Clearance Level
None
Category
SCA
Location
Bossier City, Louisiana

REQ#: RQ48417

Travel Required: None

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital.  GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

 

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking an IT Support Technician in Bossier City, LA. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements.

General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of technical help desk professionals.  Employees in this role will manage inbound calls in a fast paced, high energy environment to support a large federal government contract and will be assisting customers by researching technical issues, exploring answers, and providing information and alternative solutions.  If you enjoy the field of information technology and are motivated to help others, you will find this role to be both challenging and rewarding.
Highly qualified candidates will have the ability to provide "world class" customer service along with accurate and appropriate information to every caller. Must have excellent attendance record, an ability to thrive in a highly structured environment, and be able to efficiently perform root cause analysis to resolve customer issues.

A Day in the Life of an IT Support Technician

As a n IT Support Technician with GDIT, you will have the opportunity to learn and grow in your IT career as you:

  • Respond to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
  • Identify, evaluate, prioritize and research end-user issues to ensure that inquiries are successfully resolved
  • Perform research and resolution support independently. 
  • Create, update and close incident and service requests with the IT service management system.
  • Adhere to IT Processes and SOP's.
  • Utilize troubleshooting techniques to resolve hardware, software, and network issues
  • Document incident status and solutions in incident database tools
  • Identify, diagnose, isolate, and analyze problems utilizing historical database records
  • Adhere to established levels of service
  • Adhere to established customer service and documentation standards within required time frames
  • Adhere to contact center scheduling during hours of operation (Be willing to work 24 hours a day, 7 days a week).
  • Perform clerical and/or administrative duties as assigned

Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?

To qualify, you must meet these basic qualifications

  • 3 or more years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software (CompTIA A+ certification may be substituted for 1 year experience)
  • Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking

Even better if you have:

  • Previous experience working with a contact center management database
  • Previous experience working with an IT Service Management system
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.