Help Desk Supervisor - Secret - Kuwait

Clearance Level
Secret
Category
Help Desk
Location
Kuwait City, Kuwait

REQ#: RQ66891

Travel Required: Less than 10%
Requisition Type: Regular

Help Desk Supervisor
Secret
Kuwait

Check out this great opportunity to join one of GDIT’s fastest long-standing growing programs!  US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a cutting edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.  We are seeking a person qualified to be a Help Desk Supervisor, who is self-starter and capable of working virtual team supporting customers across Southwest Asia.

Responsibilities:

  • Provides end-user software troubleshooting and support.
  • Installs, configures, and upgrades computer hardware and software.
  • Provides troubleshooting and support.
  • Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Is part of a team with personnel located throughout the Southwest Asia (SWA). Will be required to support customers at local and remote sites.
  • Collaborates with third party service providers to ensure customer facing services are available when required.
  • Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities.
  • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  • Analyzes customer needs to determine functional and cross-functional requirements.
  • Review performance reports, service improvements, service quality and processes.
  • Provide management and performance reports.
  • Ensure that practices and processes exist and when it is possible are standardized and repeatable.
  • Will occasionally be required to perform networks, systems, information assurance and logistics duties.
  • Participates in special projects as required.
     

Qualifications:

Required Qualifications:

  • 5+ years of experience required.  Preference will given to candidates with previous leadership experience.
  • Must possess and maintain a Secret Clearance. 
  • BA/BS degree or equivalent work experience.
  • Must meet DoD 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire. 
  • Must be able to pass all pre-deployment medical requirements (medical, dental, and psychological) and be able to obtain all required immunizations deemed necessary to be medically cleared by the USCENTCOM Clinic, or third party vendor, within a reasonable time period, as determined at the sole discretion of the company.
  • Selected candidate must be willing to travel throughout the Middle East.  Travel may be via commercial or military transport. Modes of transport include, but are not limited to: car, truck, armored vehicle, fixed and rotary wing aircraft.
  • Maintains current knowledge of relevant technologies as assigned.
  • Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
  • Comprehensive knowledge of desktop operating systems and applications.
     

Preferred Qualifications:

  • Experience supporting multinational customers preferred.
  • Experience operating in deployed environments preferred. 
  • Additional specific certifications may be required, depending on job assignment. 
     

This position may be required to complete short-term deployments to austere locations worldwide.  Candidate will be expected to live alongside deployed military personnel in military provided accommodation.  Housing options include, but are not limited to; open bay tents and multi-personnel containerized housing units “CHUs”.

This position is supporting fluid military missions. You may be required to relocate (temporarily or permanently) to different operating locations within the CENTCOM AOR.

The work is typically performed at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment

Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
 
General Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Disabled.

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
 

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.