The Unified Capabilities(UC) Voice Technician must be detail-oriented and have in-depth knowledge of UC hardware and software for CISCO Voice Systems in providing high-level support and technical expertise in unified capabilities.
Experience required in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER), Unified Contact Center Express (UCCX) and Cisco Meeting Server (CMS).
Requires the ability of working with vendors, clients, carriers and technical staff on unified capabilities implementation, optimization, maintenance, and ongoing management.
Preferred experience in security for Authentication, Certificates, and Encryption.
Certification Requirements: CCNP Collaboration and at least five years working as a UC technician or equivalent.
Analyzes customer requirements and provides technical solutions to a wide range of difficult problems
Creates plans and configures systems for data communication networks
Designs and builds hardware and software components for computer or telecommunications networks
Evaluates new communications technologies to enhance capabilities of the network
Maintains current knowledge of relevant technology as assigned
May coach and provide guidance to less-experienced professionals
May have to work afterhours/weekends to resolve issues and/or support exercises.
EDUCATION AND EXPERIENCE:
8+ years of experience
BA/BS or equivalent
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.