General Dynamics Information Technology has an immediate opening for a Field Service Representative (FSR).
This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation's core defense/intelligence services and systems. General Dynamics Information Technology employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.
The selected candidate will work a shift to support 24/7 operations alongside various teams and perform technical activities that impact the health, maintenance, and running of systems, software, and applications, including our FMV exploitation capabilities: the Multi-INT Analysis and Archiving System (MAAS).
REPRESENTATIVE DUTIES AND TASKS:
The FSR is a systems administrator with a strong aptitude to troubleshoot Tier 1 technical problems in real-time both independently and within a team environment.
As part of a team of FSRs, you will support fellow team members, end users, and other engineer teams with a focus on communicating effectively across all stakeholders in a 24/7 operational environment.
SHIFT: This is for the 2nd shift 2:00PM to 10:00 PM
For reference only, here is a list of shifts that exist on the team:
1st Shift: 6:00 AM to 2:00 PM*
2nd Shift: 2:00 PM to 10:00 PM*
3rd Shift: 10:00 PM to 6:00 AM*
*You can specify other desired shift(s) in order of preference and highlight if any are not feasible during your application process.
Ad hoc support may be provided as needed for requests that fall outside your core shift.
The ideal FSR candidate must be able to work independently under pressure and effectively identify, recommend, and problem solve system issues to ensure systems, software, and applications are properly configured and running to meet customer needs in the 24/7 operational environment.
The FSR ideal candidate is:
a strong team player/collaborator who works effectively with multi-faceted collocated and non-collocated teams
a strong problem solver who drives resolutions for system interdependencies/issues
a strong communicator who provides clear status updates across various stakeholders
someone who drives innovation to modernize technology and improve operations
If you have:
a desire to work with collaborative teams to support technical activities that impact mission critical systems, software, and applications
a passion for problem solving and thinking outside the box to resolve customer needs
excellent communication skills and can quickly adapt and work effectively with a variety of stakeholders including, users, engineers, and managers
Then this role is for you!
KNOWLEDGE SKILLS AND ABILITIES:
Key Experience and Skills Required:
MS Windows 10, Server 2016, Server 2019, SQL Server 2014/ 2016/ 2019
MS Office Suite 2016, Symantec Anti-Virus, Veritas Back-up Exec, Mediawiki
Jira (ticket system)
Establishing work methodologies to gather, organize, and report metrics for review with appropriate engineer(s) for system monitoring and maintenance, e.g., records, reports, graphs, charts
Supporting and maintaining system operations and schedules consistently across shifts
Communicating issue resolution in an educational and informative manner with end users
Troubleshooting issues and coordinating resolutions among team members and stakeholders across various locations and shifts
Exercising judgment within defined policies, practices, and procedures to determine appropriate action
Basic windows script knowledge. You should be able to understand a batch file. This includes following the path of the configuration in the batch file; creating your own batch files to perform desired tasks; and troubleshooting batch files to see where they may be broken.
Supporting daily/weekly program meetings as a required
Knowledge of the imagery exploitation lifecycle, and various imagery systems
On call 24/7 Tier 1 support
Key Foundational Skills:
Strong communication and collaboration skills
Problem-solver, well-versed in troubleshooting
Flexible and versatile enough to work on a variety of different tasks and technologies
Self-starter, does not need training in system administration/Tier 1 support fundamentals
Fast learner, grasps and applies new information quickly
Ability to multitask and sustain multiple operational systems simultaneously based on current operational needs
Shows initiative on assignments, exercises independent judgment and professionally executes projects with little direction
Highly Desired Experience and Skills:
MAAS (Multi-int Analysis and Archive System)
Haivision, encoder technology and video routing
Well-informed of current and future technologies
Subject matter expert (SME) in one discipline/field and developing working knowledge in adjacent disciplines/fields
Strong background supporting intelligence and FMV operations
Documentation/SOP creation and maintenance
Building productive internal/external working relationships
What Sets You Apart:
Examples of thinking outside the box to advance team support to our customers
Tell us about your passion for finding solutions and efficiencies to resolve challenging problems
Tell us how you follow industry and department trends and developments to ensure services are consistent with/superior to industry best practices
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.