Desktop Engineer

Clearance Level
None
Category
Systems Engineering
Location
San Antonio, Texas

REQ#: RQ123305

Travel Required: Less than 10%
Requisition Type: Regular

GDIT is looking for a Desktop Engineer with expert knowledge and experience implementing and administering enterprise-level desktop systems. The position is in support of GDIT’s contract with the Administrative Office of United States Courts – Administrative Office Technology Office (AOUSC-AOTO) in San Antonio, Texas.  

  

Responsibilities:  

The successful candidate will work with systems, applications, and solutions for AOTO’s enterprise-wide desktop systems. This is a hands-on role that requires deep technical knowledge of systems, networks, and applications along with a solid understanding of enterprise-level frameworks, policies, processes, and standards. The position requires strong critical thinking and analytical skills, attention to detail, and excellent oral and written communication skills. 

  • Develop and maintain standards for design and deployment of Windows Desktop Images 
  • Migrate existing Windows Desktop Images to standardized secure baselines
  • Retire outdated endpoints and migrate end user profiles to newly provisioned devices  
  • Update Operating System and standard COTS applications on established schedule 
  • Work with systems engineers/administrators to facilitate remediation of tickets/alerts. 
  • Assist in the coordination and completion of operations documentation (e.g. Work Instructions, SOPs) 
  • Review deployment of existing systems and remediate to ensure alignment with standards where necessary  
  • Ensure that deployments conform to approved design standards following documented SOPs and Work Instructions  
  • Perform schedule checks of equipment; identify equipment showing significant wear and tear or other early indications of failure and proactively report issues  
  • Provide escalation support for operational issues; opens service tickets with support contractors / repair providers and other service providers as needed. Tracks repairs until completion. 
  • Compiles and submits regular monthly reports on operations and other work performed. 
  • Proactively validate and remediate security vulnerabilities for production desktop/laptops  
  • Create risk mitigation strategies when vulnerabilities cannot be remedied and work with IT security to review and act on any directed changes 
  • Root cause analysis of problems causing service/system outage and development of correction action plan to mitigate reoccurrence of incidents. 
  • Perform other duties as assigned. 

Qualifications:  

REQUIRED SKILLS: 

  • At least 6 years progressive total IT experience, with 2-5 years of experience as a desktop engineer in an enterprise environment 
  • Experience with Windows 10 desktop image building and patch management. 
  • Understanding of encryption process using Windows BitLocker or WinMagic SecureDoc 
  • Experience with online/in-place upgrades of Windows 10 desktops. 
  • Experience with Anti-Virus applications, and enterprise deployment products such as Quest K1000 
  • Experience with application packaging, scripted installs, and PowerShell 
  • Experience with Dell and HP Laptops/Desktops, Teams Room Systems 
  • Knowledge of the operating characteristics of various operating systems, e.g. Windows 10 Enterprise, MacOS and iOS. 
  • Knowledge of Microsoft Office 365 channels and upgrade cycles 
  • Knowledge of Active Directory Domains and Group Policies and Virtual Desktops 
  • Knowledge of upgrade processes for general desktop applications like Java, Adobe Acrobat, and Microsoft Teams.  
  • Knowledge of privilege management, ACLs, and file folder security permissions 
  • Ability to perform remote troubleshooting and provide clear instructions. 
  • Knowledge of general management and auditing techniques for identifying problems, gathering, and analyzing pertinent information, forming conclusions, developing solutions, and implementing plans consistent with management goals. 
  • Excellent oral and written communications skills. Interaction and information gathering with coworkers and customers. 

EDUCATION/CERTIFICATIONS: 

  • Bachelor’s degree or equivalent experience 
  • Industry leading certifications relating to desktop engineering and management with enough skills/experience to complement. 


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.