Desktop Engineer

Clearance Level
Systems Analysis
Bethesda, Maryland

REQ#: RQ107210

Travel Required: None
Public Trust: NACI (T1)
Requisition Type: Regular

GDIT is currently seeking a Desktop Engineer in Bethesda, Maryland, to join our team. In this role, you will be a change agent by supporting the National Institutes of Health on behalf of the Center for Information Technology (CIT) to help ensure the success of the NIH mission.

Tasks and responsibilities in this role include, but are not limited to the following:

  • Administer, maintain, and operate endpoint management utilities (BigFix, Group Policy, and Microsoft Endpoint Manager) to manage the configuration on 2000 workstations, including Software Configuration Management, Settings Management, and to track Hardware Configurations.
  • Create custom scripts for deployment, for remediation of issues, in conjunction with software deployments, or as standalone utilities.
  • Provide tier three support as an escalation point for endpoint configuration-related issues.
  • Document and evaluate technical issues and their workarounds or solutions. 
  • Assist in the creation and review of Standard Operating Procedures documenting Configuration Management practices.
  • Administer Windows Print server and maintain a Lexmark configuration baseline
  • Perform Windows application packaging and deployment, using large-scale system management tools to manage software deployments for a user base of approximately 2000 internal and external customers.
  • Create change records using ServiceNow for all changes made to workstations

To qualify, you must meet these basic qualifications: 

  • BS/BA Computer Sciences or related field and minium of years relative experience or additional experience in lieu of education requirements.
  • Experience reading and interpreting Windows system, application logs, and third-party application log files. 
  • Experience in HCL BigFix Administration 
  • Experience with managing printers and print servers.
  • Knowledge of Bash/Shell scripting, Windows PowerShell scripting, or general scripting experience.
  • Experience creating workaround communications and knowledge base documents.
  • Experience working with change control in a large enterprise environment

It would be great if you also had:

  • Experience with SCCM or other Endpoint Management Suites.
  • ITIL v4 certification
  • Experience with enterprise Anti-Virus solutions

COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.