Help Desk Support
Information Technology (IT)
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
Provides end-user software and hardware troubleshooting
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Administers e-mail, Microsoft office, etc.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Maintains current knowledge of relevant technology as assigned
May coach and provide guidance to less-experienced professionals
May serve as a team or task lead
EDUCATION AND EXPERIENCE: AA/AS, 5+ years of experience
Two certifications are required for the program:
1. Security+ CE or another 8570 Cert
2. PWS 9.1 cert
4 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA - Security+ CE - CompTIA
The likely hourly rate for this position is between $20.00 - $30.00, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.