Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.
GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Systems Administrator joining our team to support our partnership with Microsoft in support of the Secure Operations Centers (SOCs).
At GDIT, we foster a people-centric environment. As a Systems Administrator, you will be trusted to work on a team this is providing end-to-end operational support for the Azure core and Office365 platform. Operational support is comprised of five workstreams teams: Livesite Engineering, Identity Management, Network Management, Tech Ops (Secure workspace operations) and Customer Experience (CXP). These teams span across various product groups, including Azure, Active Directory (AAD), and Office365. The services will be 24x7x365 and operated from three Microsoft SOCs located in Redmond, WA, Reston, VA and Elkridge, MD.
In this role, a typical day may require the following skills:
Monitor and report, to ensure the deployment flow is proceeding smoothly and any issues are escalated promptly and accurately back to the deploying team.
Identify and drive fixes with feature teams for volume drivers.
Run documented deployment scripts and procedures.
Coordinate restoration actions with Microsoft teams and other partners on behalf of Microsoft.
Assist in outage restoration actions, escalating to Microsoft personnel within published timeframes or when indicated by procedure.
Log all investigative and restorative actions taken in designated systems for later retrieval for audit purposes and root cause investigations.
Identify and drive recovery levers with feature teams
Assist in Hardware deployments, including peripherals (desktop and server provisioning)
Physical Escort, to include Two Person Access (TPA) in the spaces for maintenance, cleaning, other services as warranted.
Equipment assistance / troubleshooting (e.g., intake new equipment, coordinate with partners upon arrival, issue, swap, etc.).
Sovereign cloud user account requests (e.g., submissions, provisioning, certificate issuance and troubleshooting).
Problem solving, troubleshooting, and debugging expertise to mitigate customer or service outages
Secure Work Area operations
Update standard operation procedures and technical training guides documentation as needed
Bachelor’s Degree in a similar field or equivalent combination of IT training and practical IT experience
2+ years of experience diagnosing/debugging faults in complex online services
Demonstrated ability to identify and script automatable problems
Must hold active TS/SCI with Poly
Must be open to shift work as 24/7 support is needed
WHAT GDIT CAN OFFER YOU:
401K with company match
Diverse, highly collaborative teams
Challenging work that makes a real impact on the world around you
Internal mobility team dedicated to helping you own your career
Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.
Years of Experience
2 + years of related experience
* may vary based on technical training, certification(s), or degree
U.S. Citizenship Required
Salary and Benefit Information
The likely salary range for this position is $66,400 - $99,600. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.