Jr. Business Process Analyst- ITIL -SECRET

Clearance Level
Secret
Category
Configuration
Location
Washington, District of Columbia

REQ#: RQ47773

Travel Required: None
Public Trust: None
Requisition Type: Regular

General Dynamics Information Technology (GDIT) a leading provider of systems engineering, integration, IT service operations and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers.  GDIT has a great team consisting of experienced and knowledgeable managers who lead and support the career development objectives of our employees.  Our employees consider the company to be a solid partner in their career, with an abundance of opportunities for advancement in DC Metro area.

GDIT, is seeking Change Management Analyst with a  foundation in Technology and IT Service Management (ITSM) with the ability to provide and promote ITSM best practices as a strategic asset to the organization.

The idea candidate will be a point of contact for supporting the change management process for the customer. They will  support client and the  lead at the Change Advisory Board (ICAB). On occasion, they may be required to represent the customer at the board. The analyst will provide support, as requested, to the customer for any Change Management activities as specified in appropriate policies and procedures. The Change Management Analyst may be asked to participate in the lifecycle of a change with the primary objective to achieve beneficial changes with minimum disruption to IT services.


The Change Management Analyst will assist the Change Management Technical Lead by providing support to the customer. The support will include maintaining and updating a schedule of planned approved changes; identify, document, communicate, and coordinate requests for changes (RFCs) with all affected customer entities and IT service providers; expedite emergency change requests; and documenting projected service outages as related to expected deviations from established service level agreements. The Change Management Analyst will assist in developing and maintaining change management documentation that may be included in the customer's Daily Operations Status Report.


The Change Management Analyst must be able to communicate clearly and succinctly, both in writing and orally, and present products and ideas in a professional manner. The Change Management Analyst works in a dynamic, fast-paced environment that requires interaction with the Change Management team and coordination across the customer's service offices. The Change Management Analyst will be required to interface with both the customer and other stakeholders associated with the Change Advisory Boards and the process improvement process.

#GDITPriority

Responsibilities:


• Provide support to the Change Management process.
• Participate in the ICAB/CICAB Review Meeting.
• Learn to apply a structured methodology and adhere to change management activities.
• Review the Requests for Change (RFCs) and begin to understand and assess the impact of each.
• Learn the process for change management assessments.
• Learn the change management strategies.
• Learn to define and measure key performance metrics and monitor change management process progress.


Minimum Qualification Requirements:


• ITIL® Foundation Certification, highly desirable.
2 + years of experience in providing IT services. Providing IT support to a large U. S. government customer, highly desirable.
• Ability to quickly learn new concepts, tools and methodologies to be able to execute tasks with minimal direction.
• Demonstrate outstanding written and verbal communication skills with the ability to deliver presentations to a broad organization and to the customer.
• Proficiency with Microsoft Office Suite including Project & Visio.
• Become familiar with basic project management approaches, tools and phases of the project lifecycle.

Education and Clearance Requirements

 Bachelor’s Degree. Bachelor of Science degree in an IT related discipline highly desired.

 Current Secret level clearance.
 

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.