Help Desk Technician

Clearance Level
None
Category
Help Desk
Location
Washington, District of Columbia

REQ#: RQ100641

Travel Required: Less than 10%
Public Trust: Other
Requisition Type: Regular

GDIT is currently seeking a motivated, customer service-oriented Help Desk Technician to provide desktop support services for our project with the Federal Energy Regulatory Commission (FERC). The Help Desk Technician will  troubleshoot end user technology issues, and provide resolution of desktop hardware and software problems. The selected individual will be responsible for making effective use of available technical resources and providing helpdesk/desktop support to our employees both on-site and remotely.  The ideal candidate will provide advanced technical support to maintain, analyze, troubleshoot, and restore computer information systems and Executive conference rooms to an operational status, to include laptops and peripherals, networking devices and mobile devices.

Responsibilities

  • Responds to and diagnoses problems through discussion with users.
  • Provides second-tier support to end users for computer hardware, software, network, system/application access, and telecommunications systems.
  • Provides support relating to McAfee Encryption and PIV card login issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email, and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.

Required Qualifications

  • Bachelor’s Degree and 2+ years of experience; OR, High School equivalent and 6+ years of experience
  • Extensive experience with troubleshooting Windows 10, Active Directory, Microsoft Office suite, McAfee Encryption, and laptop computer hardware.
  • Dell Desktop Certification (self-guided certification provided through FERC Dell TechDirect - within 3 months after hire)
  • HDI-DAST certification (within 3 months after hire)
  • Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanner and other items

Desired Qualifications

  • Self-motivated, creative, capable of working as team or as individual.
  • Thorough knowledge of peripherals (printers, copiers, monitors), hardware/software, specifically in an enterprise environment
  • Desired certifications: MSCE, CCNA, CompTIA A+, Network+, ITILv3/v4
  • Remedy Ticketing System, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking and encryption devices
  • Familiarity with SharePoint for file and knowledge sharing.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.