Jr. SharePoint Helpdesk Administrator

Clearance Level
None
Category
Help Desk
Location
Washington, District of Columbia
Hybrid Workplace
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Key Skills For Success

Microsoft SharePoint

Technical Support

Troubleshooting

REQ#: RQ147965
Public Trust: NACI (T1)
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

GDIT is seeking highly motivated Jr SharePoint Administrator to join our growing team to define and support our mission-critical applications for our customer in the Office of Energy Efficiency and Renewable Energy (EERE).  A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. Responsibilities include:

  • Serve as the first point of contact in assisting end-users with SharePoint issues and questions
  • Provide Tier I and Tier II end-user help desk support for SharePoint sites and custom applications, escalating tickets as needed and ensure environment adheres to SLAs and governance plans.
  • Assist in SharePoint administrative activities
  • Track and report on support provided.  
  • Provide support for internal and external collaboration users and troubleshoot user issues. 
  • Promote a collaborative Agile team environment that fosters experimentation, creativity and innovation
  • Assist with internal and external communication

Required Skills:

  • Experience with web-based Knowledge Management (e.g. Confluence, SharePoint)
  • Strong problem-solving, organization, and troubleshooting skills
  • Experience working in dynamic team-based environment
  • Strong communication skills
  • Bachelors degree
  • 5 years related experience
  • US citizenship required


GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
Work Requirements
Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.