Help Desk Technician II

Clearance Level
Secret
Category
Help Desk
Location
Saudi Arabia

REQ#: RQ80952

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular

General Dynamics Information Tech nology is seeking HelpDesk Technicians.

Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software.
(Additional position-specific requirements apply.)

Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.

Provides end-user software and hardware troubleshooting.

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Participates in the administration of e-mail, Microsoft office, etc.

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.

Maintains current knowledge of relevant technology as assigned.

Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.

May coach and review the work of less-experienced professionals.

DESIRED QUALIFICATIONS: AA/AS (or equivalent experience), 3+ years of experience

CERTIFICATIONS:

Must meet the certification requirement of DoD 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:

• Security+

• Microsoft Certified Solutions Associate (MCSA) – Server or equivalent

• Cisco Certified Network Associate (CCNA)

 

GENERAL EXPERIENCE:

Must have intermediate level of experience in design, maintenance, and operation of small to medium networks. This experience must include administrating corporate or business’ user accounts managing mail servers, printer servers, WWW servers. Experience in systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment.

SPECIALIZED EXPERIENCE:

Experience in analyzing and troubleshooting military networks include:

• Microsoft Enterprise Server 2008/2012 or later version

• Microsoft Windows Operating Systems

• Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote)

• Microsoft Active Directory 2008/2012 or later version

• Network Server Backup

• DHCP, DNS, WINS, and Domain Controllers

• Site specific equipment listed in the task order

 

Plus experience in:

• Hardware troubleshooting, installing, servers, personal computers, and peripheral equipment.

• Software installation, maintenance, and sustainment.

• Customer Service and remote support

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.