Systems Administrator - Apple Devices / JAMF - Active Top Secret required

Duties and Responsibilities

• Configure and maintain the client’s Apple Device Management (ADM) solution.  The current solution is JAMF supporting 250-500 end points, to configure iOS, iPadOS and macOS devices.
• Maintain a 99.99% uptime for the ADM platform.
• Provide patch management for apps and JAMF host servers (Windows 16)
• Create and administer Apple operating system installation and application packages using JAMF
• Provide COTS support and configuration knowledge in an enterprise environment of other Macintosh related applications such as Microsoft Office and Adobe products. This includes methods of packaging volume-licensed applications for deployment and repackaging non-PKG installers.
• Create and update scripts (PowerShell and Bash)
• Resolve MySQL database server issues
• Configure, test, and implement DISA STIG requirements in accordance with DoD and Federal Government IT security policies.

• Manage ticket escalations from Tier 1 engineering team
• Routine review of incidents, identifying problems and addressing them to resolution
• Implementation, administration and troubleshoot Windows and Mac operating systems
• Provide user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues

• Maintain standards, standard operating procedures (SOPs) and documentation on an ongoing basis
• Assist with planning, prioritization and execution of approved operational initiatives
• Assist with planning, prioritization, execution and documentation of client - approved change requests

• Maintain a firm understanding of the Client’s IT infrastructure
• Duties as assigned

Required Skills

• JAMF administration and support

• Mixed environment Mac OS X and Windows operating systems support and deployment
• Active Directory, DHCP, DNS, Group policy
• Firm understanding of TCP/IP network protocols and core network devices and components
• Passion for technology, teamwork, overcoming challenges and providing exceptional customer service
• Strong prioritization, problem solving, diagnosis and troubleshooting skills

• Exceptional verbal and written communication skills with confidence in front of Clients
• Self-starter, organized and detail oriented

Functional Role:   Systems Administrator - Apple Device Management

GDIT Job Code: WIW07 Systems Administrator

Responsibilities:  Configure and maintain Apple Device Management Systems in a multi-site environment. DoD 8140 compliance required.
 

Required experience ( per the RFP) : 3-8 yrs

Required certification:  DoD 8140 compliance required.

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience

Active Top Secret required

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