Service Delivery Manager (Customer Engagement) with TS/SCI Clearance

Clearance Level
Top Secret/SCI
Category
Project/Task Management
Location
Springfield, Virginia

REQ#: RQ97795

Travel Required: None
Requisition Type: Regular

We are GDIT. We support and secure some of the most complex government, defense, and intelligence projects across the country. At GDIT, cyber security is not just a singular part of our mission—it connects every one of us because its embedded into every aspect of what we do.

GDIT is your place. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends on a Service Delivery Manger (Customer Engagement) joining our team to support our intelligence customer in Springfield, VA.

In this role, a typical day will include:

The ITEMS Data Center Services (DCS) program provides data center services and support to our customer.  The program relies on our Service Delivery team to build and maintain customer relationships and ensure customer satisfaction.  Service Delivery Managers (SDMs) are assigned to specific mission areas supporting numerous customer programs across the agency.  The Service Delivery Manager is responsible for efficient oversight and management of customer issues, requests, initiatives, metrics, and projects, in addition to tracking and understanding customers future IT needs roadmaps.    The Service Delivery team is comprised of project managers whose primary responsibility is to serve as the primary POC for our customer base.  The selected candidate will interface with various stakeholders to include: engineers, government and senior leadership, vendors, and other departments/groups internal and external to the program.  The selected candidate will have strong customer service and communication skills, be organized and comfortable with public speaking and briefing, and will be proactive and proficient at out of the box problem solving.

EDUCATION:  BA/BS

EXPERIENCE:  5 years of related experience

REQUIRED SKILLS:

•TS/SCI cleared

•Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach

•Familiarity (technical and performance requirements) with our customers  IT systems and segments

•Ability to inspire and work collaboratively in a virtual environment and effectively communicate technical issues in a non-technical manner

•Understands the why behind customer needs and can clearly articulate it to others

•Possess troubleshooting and problem-solving skills involving large, complex systems

•Possess analytical, organizational, and decision-making skills

•Excellent verbal and written communication skills

DESIRED SKILLS:

•Experience in systems engineering and roadmap development in support of customer initiatives and requirements

•SharePoint Design

•Microsoft Office Products (Excel, PowerPoint, Project, Word)

•Service+/ServiceNow (Service Request and Analytics modules)

•Project Management/Agile experience

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.