GDIT is currently seeking a ServiceNow Developer in Bethesda, Maryland to support our ServiceNow team. We are looking for a professional with a successful recent track record in developing ServiceNow applications.
In this role, you will work as part of a multi-disciplinary team of software developers and other IT professionals to support, maintain, and enhance the ServiceNow ITSM application in support of the NIH mission. You will join a highly collaborative team focused on delivering high value to its customers. You will work in close cooperation with other developers, managers and product owners on project teams, as well as work independently on smaller efforts with limited direct supervision.
Task and responsibilities in this role include, but are not limited to the following:
Develop, maintain, and enhance applications on the ServiceNow ITSM platform
Implement configuration/customization of the ServiceNow application and facilitate the rollout of new modules and configure Application UI and workflow
Perform unit testing and assist with quality assurance
Support the team in ServiceNow operations such as User/ Group administration, reporting, metrics, SLAs, etc.
Collaborate effectively with ServiceNow users and stakeholders to develop solutions and execute changes
Support and enhance reporting solutions both within ServiceNow and through external reporting solutions to support the customer's requirements
Communicate with the customer in non-technical terms, understand their business requirements, and provide suitable solutions
Prepare and maintain up to date documentation (requirements/design/test/as-built application architecture) for internal and external customers
Be available for on-call rotation to support any production issues impacting ServiceNow or its related systems within the enterprise supported by the team
Provide off-hours coverage and support for maintenance and deployment during outage windows
Contribute to the team’s efforts to consistently meet the KPIs and goals set by the customer
Work on continuous improvement by sharing experiences and knowledge within the team
Provide quality and consistent service to the customer
To qualify, you must meet these basic qualifications:
8 years of information technology experience related to researching, designing, developing, and/or modifying enterprise-wide systems and/or applications software
4 years implementing and deploying applications within the core suite of ITSM applications (Incident, Problem, Change, Knowledge, CMDB), to include reports. This must include development experience with the ServiceNow APIs and using them to create or modify applications.
3+ years of relevant experience supporting and administering the ServiceNow platform
Report creation in multiple environments, including maintenance and automation
Experience working in a collaborative office environment with other developers and customers
BS in Computer Science or Information Systems related discipline
It would be great if you also had:
ServiceNow certifications are a plus
ITIL V 3.0 or newer Foundations certification
Attributes for Success:
Effective communication skills
Collaborating and communicating effectively with multiple teams and customers.
Good organizational and analytical skills
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.