Customer Service Specialist II

Clearance Level
Customer Service
Menands, New York
Onsite Workplace
Key Skills For Success


Customer Relations

Customer Service

Microsoft Office

Oral Communications

REQ#: RQ142672
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Seize your opportunity to make a personal impact as a Customer Service Representative II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Representative II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Representative II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment.  These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.


  • Takes and processes transactions by telephone, internet, and correspondence from customers and representatives
  • Enters and maintains database records of customer profiles and prepares and maintains status reports
  • Acts as liaison for customers
  • Maintains knowledge of company products and customer service processes


  • Education: High School Diploma or GED
  • Required Experience: 2+ years of customer service experience
  • Required Technical Skills:
    • Strong Microsoft Office skills (Word, Excel, PowerPoint)
  • Required Skills and Abilities:
    • Strong telephone and verbal communication skills
    • Customer focus and adaptability to different personality types
    • Ability to multi-task and manage time effectively
  • Location: On-site; Riverview Center, Menands, NY
  • US Citizenship Required


  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

Work Requirements
Years of Experience

2 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required



U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.