Data Center Services Sr. Manager (TS/SCI FS Poly)

The Data Center Services (DCS) Sr. Manager is a hands-on-leadership role responsible for providing a broad range of end user IT services, support, and solutions to the organization, ensuring enterprise standards are met and business objectives achieved.

The DCS Sr. Manager leads several operational service teams, including Network, Server, Storage/Database, Telephony, and Physical Infrastructure, and ensures service performance levels meet or exceed business expectations as demonstrated through published SLAs, KPIs, and metrics.

As part of the Digital Services leadership team, the DCS Sr. Manager collaborates with peer IT and business leaders to drive positive business outcomes and the highest levels of service satisfaction. 

The DCS Sr. Manager:

• Manages systems professionals directly and through subordinate managers while offering mentorship, leadership, coaching, and training.
• Acts as advisor to subordinate managers and individual contributors to meet schedules and/or resolve technical problems.
• Fosters collaboration and synergy within and among DCS teams.
• Responsible for the design, development, testing, and certification of capabilities and solutions for the DCS framework.
• Participates in planning and designing systems to meet the evolving needs of the customer and business.
• Provides the product management, engineering, technical knowledge, and support services required to plan, design, secure, test, and deploy systems and tooling.
• Enhances information systems and engineering efforts by identifying information systems technology/engineering opportunities and developing application strategies.
• Monitors demand, availability, and capacity for Services, Systems, Sub-Systems, and Components.
• Develops and executes plans to maintain performance within acceptable thresholds.
• Responsible for SLA attainment and has limited budget responsibilities within the DCS framework.
• Develops and maintains roadmaps for each service within the DCS framework.
• Collaborates with other service managers, functional leaders (i.e. engineering, operations, service desk), and various internal and external stakeholders to enable seamless process execution across multiple contractors and service providers.

Scope:

• Manages a large department focused on multiple technical areas.
• High complexity.
   

Required:

• TS/SCI with Polygraph
• BA/BS (or equivalent experience) and 8+ years of technical experience.
• Specialized knowledge in at least one area of DCS-related expertise and a general knowledge of at least 1-2 other areas
• Demonstrated “bridge-builder” with flexible approach and creativity, focused on solutions and progress
• Excellent interpersonal and relationship management skills
• Experience in managing complex technical infrastructure environments
• Excellent verbal and written communication skills
• Maintain a high level of professionalism at all times

Desired:

• Excellent service management planning and execution skills
• Strong vendor management and partner relation skills to identify and leverage resources internal and external to enhance services and capabilities that support business objectives
• Demonstrated experience in establishing standard processes and managing performance to achieve key operational metrics
• Excellent presentation skills