Tier 2 Voice Support

Clearance Level
Network Engineering
Arlington, Virginia

REQ#: RQ53074

Travel Required: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government defense and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Tier 2 Voice Support joining our team to support JSP-ETM activities at the Pentagon.

At GDIT, people are our differentiator. As a Tier 2 Voice Support supporting JSP-ETM, you will be trusted to provide customer support for Voice Services, provisioning, installing and troubleshooting data and telecommunications network infrastructure. In this role, a typical day will include:

Work Phone Technicians to provide customer problem solutions. Additional requirements include creating and updating network documentation. This position will work closely with other members of the voice and network core team to support the overall mission of the company and its' strategic business initiatives.

·         Configuration, implementation, and maintenance of voice, data, and/or network communications systems.

·         Apply technical concepts and ability to analyze and solve problems using learned techniques and tools.

·         Monitoring and evaluation of voice configurations of Voice equipment: Genband/Ribbon AS, Cisco Call Manager, Audiocodes gateways.

·         Monitoring and evaluation of voice configurations of Cisco and Juniper network devices.

·         IP Telephony systems administration, configuration, and implementation

·         Design /maintain documentation related to system layout


Active Secret Clearance

Security+ CE certification

System Certification with major Vendor Voice System (Cisco, Nortel, Ribbon or other)

5+ years of Field and/or Phone Technician Vocational experience and/or OJT Training

Experience with industry standard Voice over IP (VOIP), ISDN, and Analog phone installation

Demonstrate knowledge and experience of basic understanding of infrastructure wiring/ connectivity

BA/BS in a related technical discipline, or the equivalent combination of education, technical training or work experience.

Knowledge in support for IP, VoIP, PBX, voice mail, voice networks, and video systems

Knowledge of DOD network and system security requirements

Communicates ideas both verbally and in written form in a clear, concise, and professional manner

Demonstrate excellent attentiveness to detail and professional manner for customer support

Demonstrate good working knowledge of telecommunications industry as well as voice system design and engineering


We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.