Unified Communication Tier II Technician (Shift Work Required) - TS/SCI REQUIRED

Clearance Level
Top Secret/SCI
Systems Administration
Washington, District of Columbia

REQ#: RQ129637

Travel Required: None
Requisition Type: Regular


We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Unified Communication Tier II Technician joining our team to support Network Operations Center (NOC) activities.

At GDIT, people are our differentiator. As a Unified Communication Technician supporting the NOC, you will be trusted to provide multiple services in the realm of Unified Communications to include voice over IP (VoIP) and Video Teleconferencing (VTC), within the Enterprise. In this role, the desired skills will include:

  • Technical knowledge of VoIP, software, hardware, and Telecommunications standards, Unified Communications Manager, Unity Connection, and Unified Presence

  • Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Tandberg and Cisco CODECs and MCUs

  • Ensure compliance with network security policies and procedures

  • Possess understanding of TCP/IP, H323, E164 and SIP protocols

  • Ability to troubleshoot common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles and misconfigurations

  • Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment

  • Create and report all outage notifications and network related issues according to standard operating procedures

  • Comprehensive knowledge of network topology; along with networked hardware and software tools listed above

  • Participate in additional Tier II/III projects or upgrades as tasked

  • Provide system/equipment/specialized training and technical guidance to lower skill level employees

  • Provide After Action Reports (AARs) for Problem Management resolution


NOC is 24x7 shift work; to include weekends and holiday for all employees

  • Day Shift: 6:00 am – 2:30 pm

  • Swing Shift: 2:00 pm – 10:30 pm

  • Mid Shift: 10:30 pm – 6:00 am


  • Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or 2+ years of directly related work experience

  • Security+ CE

  • Must have a TS/SCI Clearance and the ability to obtain required Polygraph

Certification Preferences:

Network +

CCNA Collaboration (Highly Desired)

ITIL Foundations


  • Opportunity for Fast Growth within the program

  • Work with top talent and some of the brightest minds in your field

  • Support missions that make a difference to our Nation

  • Become part of an organization that that is committed to the highest ethical standards in all that we do

  • Thrive in the stability of a large organization, with the ability to move onto new opportunities, supporting different missions, building your career within GDIT

  • Want to move, or find a job close to home? We have positions in several locations in the United States and the world

  • Enjoy a culture that supports work-life balance

  • General Dynamics is a Fortune Blue Ribbon Company and Clearance Jobs Top 10 Government Contractor




About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.