Help Desk Technician

Clearance Level
None
Category
Help Desk
Location
Huntsville, Alabama

REQ#: RQ79748

Travel Required: None
Public Trust: None
Requisition Type: Regular

GDIT is currently looking for part time Help Desk Technician. All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

The hours for this role are Saturday and Sunday nights from 12:00am to 12:pm. 

Education:

Requires less than two years of work experience and may require an associate’s degree or completion of coursework at a technical school.

Typical duties of a help desk technician

Tier 1

  • Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems
  • Recognizing and escalating more difficult problems to Tier 2 support
  • Logging call activity

 

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.