Avaya Telecommunications Lead

Clearance Level
Washington, District of Columbia

REQ#: RQ135451

Travel Required: Less than 10%
Public Trust: Other
Requisition Type: Regular

Supervises unified communications (UC) professionals and may spend a portion of time performing the work of those they supervise. May be responsible for the development of policies and procedures. Develops and administers schedules and performance requirements. Partners with other departments to deliver UC solutions and administration needs. Supervises moves and installation of telecommunications and video equipment. Provides front line management of daily operations and troubleshooting telecommunications and video systems and equipment. Supervises and leads end-user training of telecommunications and video features and functionality.

Reviews status of projects and budgets, manages schedules, and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Responsible for scope, cost, schedule, and performance of assigned project or task(s). Manages or directs resources required to perform assigned project or task(s) to include contract and subcontractor management.  Participates in the development of technical project plans, proposals, reports, and task order and administrative reporting.  Maintains current knowledge of relevant technology as assigned.


  • Education BS/MS or relative experience statement
  • 5+ years or related work experience
  • Work experience with industry leading video platforms (Zoom, Cisco, etc.) is required.
  • Technical proficiency in audio and video conferencing hardware platforms.
  • Video certifications is required: AVIXA CTS – Certified Tech. Specialist, and/or AVIXA – AV Tech. (must be completed within 6 months of hire)
  • Familiarization with Design Software – Video survey mapping tools.
  • Drafting proposals, estimates and service orders for clients as well as collecting/organizing vendor invoices.
  • Ability to obtain/retain an FAA-issued PIV badge/position of public trust. (Mandatory)
  • Must be able to proficiently read, write and speak English
  • Must possess active SECRET security clearance


  • Avaya Aura Communication Manager implementations, maintenance, and administration.  (Desirable)
  • Avaya ACIS-level certifications in Aura Communication Manager and CM Messaging Embedded (R6.X. R8.X), Contact Center, and/or Conferencing. (Desirable)
  • Avaya ACSS-level certifications in Aura Communication Manager and CM Messaging Embedded, Conferencing, Session/System Manager, Call Center Elite, Contact Center, and/or Experience Portal with Proactive Outreach Monitor. (Desirable)
  • Prior experience as an Avaya Tier II helpdesk engineer. (Desirable)
  • Avaya Routing experience (Desirable)

SCOPE: Manages or supervises a small team focused on one or a few disciplines. Low complexity.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.