Systems Administrator/Field Service Representative

​Transform technology into opportunity as a Systems Administrator/Field Service Representative with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator/Field Service Representative you will help ensure today is safe and tomorrow is smarter. Our work depends on a Systems Administrator/Field Service Representative joining our team to support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR/FIELD SERVICE REPRESENTATIVE WILL MAKE AN IMPACT

Manages and administers complex information technology systems to ensure that system design and operation meets business needs. Provides guidance and experience on a project or program, serves as a team leader, and performs analysis of issues and risks. Provide support for implementation, troubleshooting, and maintenance of the legacy and new Customer systems. Isolate and resolve problems involving the applications, operating system, hardware, communications, other infrastructure, or any combination as needed. Hand-off problem reports to appropriate leads like Amazon/C2S, NGAESC, etc. Provides systems and account administration consistent with Customer requirements to support remote system service.

 Job Description Summary:

• Provide in person/desk side support to respond to customer inquiries and resolve routine issues.
• Responds to inquiries received through Tier I, phone, mail and/or face-to-face contact by following standard scripts and procedures.
• Uses Service+ to track questions and answers as well as enter orders.
• Responds to inquiries requiring a desk side/in person response with the use of standard or form letters.
• Must be able to work nights, weekends, and Holidays.
• Customer service, call center or help desk experience.

• Provides incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
• Provides polite and friendly customer service
• Resolve a variety of issues at Tier II.
• Has a customer first focused approach to solving issues.  
• Efficiently escalates incidents to higher Tier III when required
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications
• Experience resolving a wide variety of Tier II issues
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
• Possesses comprehensive knowledge of desktop operating systems and applications      

WHAT YOU’LL NEED TO SUCCEED:

Qualifications

• 6 years of experience
• Bachelor's Degree in computer science, computer engineering, systems engineering or any related field/major, or 6 additional years of experience in information technology.
• Experience in troubleshooting, maintaining integrity and configuring network components along with implementing operating systems enhancements.  

Location: On Customer Site
US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays