Manages the functionality and efficiency of a group of computers running on one or more operating systems.
1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.
2. Maintains the integrity and security of servers and systems.
3. Sets up administrator and service accounts.
4. Maintains system documentation
5. Interacts with users and evaluates vendor products.
6. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
7. Develops and monitors policies and standards for allocation related to the use of computing resources.
8. May program in an administrative language.
9. Develops and implements testing strategies and document results.
10. Provides advice and training to end-users.
11. Provides guidance and work leadership to less-experienced staff members.
12. Maintains current knowledge of relevant technologies as assigned.
13. Participates in special projects as required.
14. Proficiency in Windows Operating Systems and Microsoft Office Products. Microsoft Active Directory; Microsoft Server 2003, 2008, or higher; proficiency in VMWare 5.1 or higher and VSphere Administration.
Tasks in direct support of the government include, but are not limited providing or ensuring the team provides the following services:
Systems Administration – Team is responsible for Operating System (OS) maintenance of approximately 15 Mission Servers (Unclassified through Top Secret). Most are within a VMWare Platform. The team shall install, support, and maintain all computer systems and servers, plan and respond to service outages, and diagnose software and hardware failures to resolution. Provide system design and analysis. Implement and ensure security preventive measures are fully functioning. Maintain server efficiency by monitoring, enhancing system performance, and maximizing disk space. Maintain current patching requirements by performing Automated Service Interruptions (ASI’s) on program/mission specific servers.
Server Audit and Event Log Reporting – Provide the IA office weekly audit reports from all mission servers maintained by by the team. Work with the IA office to resolve incidents identified by system audits and or event logs.
System Test and Maintenance – Maintain robust network environment by ensuring system testing and maintenance is complete.
Backups: Install, test, maintain, upgrade and develop production and development servers and application software. Perform daily, weekly, and monthly scheduled backups on production and development systems to include, validation of backups, backup plan, disaster recovery plan and backup of data prior to ASI. Review audit logs and recover data on operational systems as required. Backup library duties include storage and management of tapes, disks and other magnetic media at customer’s location and off-site storage facilities. Run security checklist processes on servers and inform customer of all system downtime planned for maintenance, system patches, upgrades or new releases.
Maintain in accordance with DoD Security Policy: Enforce DoD system and security policies, establish and monitor user accounts, install system upgrades, manage system resources, optimize system efficiencies and ensure only authorized personnel access data
IAVA/IAVB/TCNO Compliance: Implement applicable patches including Information Assurance Vulnerability Alerts (IAVA), IA Vulnerability Bulletins (IAVB), Technical Advisories (TA), and Time Compliance Network Orders (TCNO) for all applicable operational systems.
Problem Analysis and Resolution - Analyze and resolve matters according to priorities and periods defined in the network service level agreements. Escalate problems to appropriate organization or process when required. Utilize Government priority matrix when providing the basis for responding to service requests (i.e. trouble tickets).
Network Troubleshooting – Provide troubleshooting expertise to determine network component and configuration issues. Provide recommendations and fixes to restore full network operability.
Utilize approved Air Force ticketing system (currently Remedy on NIPRNET/SIPRNET) to create, modify, resolve, and complete all work orders within the allotted service priority matrix. Utilize the approved JWICS/NSA ticketing system or helpdesk to report issues associated with JWICS/NSANET. Ensure all tickets are accurately annotated, reviewed on a daily basis, and are properly routed to the appropriate personnel/organization.
Utilize existing problem prevention and workload reduction techniques. Recommend enhancements to existing techniques and recommend new techniques to Government staff.
Use the Government approved priority matrix when addressing assigned tickets, troubleshooting, and customer support resolution.
Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
All personnel shall have at a minimum DoDD 8570.01-M and 8140 approved and registered IAT Level II baseline certification, with preferred Security + CE to be considered for this task order.
5-8 years of directly related experience in systems administration and analysis.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.