Information Technology Support Specialist
Customer Service
Information Technology (IT)
Technical Support
REQ#: RQ137031
Requisition Type: Pipeline
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.
GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate.
Our work depends on Information Technology Support Specialist’s joining our team to support Tier I operations for a large infrastructure effort in Annapolis Junction, MD.
The Information Technology Support Specialist’s duties will include, but are not limited to:
Answering calls, chats and emails from customers
Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software
Provide excellent customer service to internal and external client
Provide timely updates and closure to client requests and issues
MINIMUM REQUIRED QUALIFICATIONS:
Active TS/SCI Clearance Required with Poly
Must have and maintain 8570 Level I certification (A+, Security+ or similar)
Technical Support or Customer Service experience is required
Maintains current knowledge of relevant technology as assigned
EDUCATION AND EXPERIENCE: HS/GED, 1+ years of experience
WHAT GDIT CAN OFFER YOU:
Multiple shifts available to support 24/7 operations (shift differentials may apply)
Ability to segway into various career paths within the program in areas such as Networking, Cybersecurity, Software Development, & Systems Administration
Collaborative teams of highly motivated critical thinkers and innovators
401K with company match
Customizable health benefits packages
Internal mobility team dedicated to helping you own your career
Rewards program for high-performing employees
#Greenway
#JET
Work Requirements
1 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA - Security+ - CompTIA
None
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
COVID-19 Vaccination
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.