Created after 9-11-2001, the Department of Homeland Security consolidated numerous agencies' data centers for central management. General Dynamics IT plays a key role in the Department's IT integration strategy through its Data Center-1 program. GDIT's DC-1 program is committed to delivering an efficient, responsive, and mature data center operation through excellence in service delivery, performance, and continual service improvement.
Responsible for driving technical service resolution and maintaining high levels of customer satisfaction through pre- and post-engineering technical/functional support to current and prospective customers. This position is responsible for providing systems engineering support for customers in a 24x7 service organization.
Acts as a lead customer issue resolution engineer and takes ownership of all assigned tickets.
Performs the duties of Level 2 Engineer as assigned.
Coordinates with Design/Engineering to formulate highly complex technical solutions. Identifies and implements solutions based on client needs.
Provides technical solutions and escalated support for non-routine, highly complex technical issues.
Mentors and provides guidance to less experienced personnel.
Assists in evaluating products and upgrades for compatibility. Assists in implementing system upgrade strategies.
Assists in developing and analyzing highly complex system standards, thresholds, and recommendations to maximize system performance.
Conducts capacity planning reviews with management and approves capacity plans formulated by less experienced personnel.
Assists in developing strategies to manage the frequency of appropriate support package/patch application. Monitors database maintenance and provides appropriate recommendations, when required. Implements solutions and refines procedures as appropriate in conjunction with management.
Administration of ScienceLogic's SL1 Extended Architecture and PowerFlow platforms including patching; troubleshooting; account creation/maintenance; Linux SysAdmin functions; management of back-end; performing SQLServer (MariaDB) database activity; Linux Bash shell scripting; understanding of Perl/Python/Bash scripts; discovery; configuration; threshold management; event analysis; and dashboard creation
Troubleshoot communication problems with SNMP and WinRM/Powershell.
Troubleshoot digital certificates using the OpenSSL utility.
BS/BA or equivalent and 5 years of experience
Experience with monitoring and event management tools (examples: ScienceLogic EM7, BMC Suite / BMC Patrol, SolarWinds, etc.)
Experience and familiarity with Linux and Windows OS operating systems.
Experience constructing SQL commands to display table data and delete or modify records based on selection criteria.
Must be able to participate on rotating shift coverage's, as needed to support organizational goals; Participate in the company on call program, as needed to support organizational goals.
Additional experience a plus: Linux, Windows Server, Exchange Server, Active Directory, Group Policies, Patch management, Log management, WSUS, SCOM, VMWare.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.