Unified Communications Engineer

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.  

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Unified Communications Engineer joining our team to support a large government infrastructure contract in Annapolis Junction, MD. 

At GDIT, we foster a people-centric environment. As a Unified Communications Engineer you will be trusted to work on VoIP and VTC and other Communication tools across the client environment. In this role, a typical day will include:

• Collaborating with internal and external clients to solve and maintain multiple internal communication platforms
• Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure
• Responsible for the installation of operating system and security patches
• Responsible for assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure
• Provide support for customer scheduled and unplanned outages, regardless of scale and impact
• Serves as escalation support for Tier 1 and Tier 2 technicians across all communication platforms

WHAT YOU’LL NEED: 

• Active TS/SCI with poly clearance
• BA/BS or equivalent and 2 years related experience
• 2 years' experience supporting and troubleshooting Communication services in Government environment preferred
• Current IAT 8570 Level II certification (Security+ or similar)
• Strong back ground with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business
• Experience managing virtualized applications or have knowledge of how to manage virtualized applications
• Experience with Session Border Controller (SBC) and SIP detailed traces is a plus
• Prior ticketing experience, such as ServiceNow is highly preferred

CWIP - IAT level II Compliance:

Persons provide network environment (NE) and advance level compute environment (CE) support. Responsible for finding and fixing unprotected vulnerabilities and ensuring that remote access points are well secured. Focuses on threats and vulnerabilities and improving the security of systems. Demonstrates a mastery of the functions of the IAT Level I position. Monitors, tests and troubleshoots hardware and software IA problems pertaining to the network environment. Recommends and schedules IA related repairs to include performing IA related customer support functions such as installation, configuration, troubleshooting, customer assistance, in response to customer requirements for the network environment (NE). Analyzes patterns of non-compliance and identifies vulnerabilities resulting from a departure from the implementation plan or that were not apparent during testing. Provides leadership and direction to IA operations personnel. Implement applicable patches including IAVAs, and IAVBs for their environment.  (Reference: Policy 6-34) for Cyber Workforce Improvement Plan (CWIP).

WHAT GDIT CAN OFFER YOU:

• 401K with company match
• Customizable health benefits packages
• Collaborative teams of highly motivated critical thinkers and innovators
• Internal mobility team dedicated to helping you own your career
• Rewards program for high-performing employees

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.