CSfC Client Advocate Manager, Government Security Clearance Required

Clearance Level
Interim Secret
Category
Help Desk
Location
Sterling, Virginia

REQ#: RQ108749

Travel Required: 10-25%
Requisition Type: Regular

We are GDIT. We support and secure some of the most complex government, defense, and intelligence projects across the country. At GDIT, cyber security is not just a singular part of our mission—it connects every one of us because it’s embedded into every aspect of what we do. 

GDIT is your place. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends on a CSfC Advocate Manager joining our team to support Department of State activities at Sterling, VA.

At GDIT, people are our differentiator. As a CSfC Client Advocate Manager supporting Department of State (DoS) Commercial Solutions for Classified (CSfC) deployment, you will be trusted to manage DoS CSfC customer experience for all device users.  Reporting to the Cybersecurity Director, you will provide strategic consulting to and maintain a trusted-advisor relationship with the client’s key leaders.  With a strategic view on “future proofing” the enterprise, the successful candidate will advocate for and develop continuous process improvement strategies and solutions as part of GDIT’s broader solutions supporting DoS’s mission and GDIT’s CSfC business services and applications.

RESPONSIBILITIES:

  • Liaises directly with client on CSfC strategic and emerging business needs
  • Liaise directly with client CSfC pilot device users
  • Assesses client objectives, conducts gap analysis, and identifies and evaluates requirements
  • Serves as the customer advocate, ensuring customer satisfaction and quality service delivery
  • Coordinates and Manages device issuing, tracking of issues from reporting to resolution for all deployed CSfC Pilot devices
  • Ensures pilot device specific needs and issues are addressed and scheduled
  • Coordinates Cyber Events of Interest with DoS cybersecurity operations from reporting to mitigation
  • Oversee improvement and innovation efforts and initiatives as part of the Continual Service Improvement Process
  • Install base line software and configure smart phones and tablets
  • Identifies potential architectures and technical solutions to meet client objectives
  • Supports analysis of alternatives for best fit
  • Engages GDIT Solutions Architect team to prepare ROM/proposals, business plans, proposal work statements and specifications, and/or terms & conditions related to special projects or other opportunities
  • Performs research on emerging technologies to support additional proofs-of-concept and future solutions
  • Evaluates technical trends and provides recommendations for future technology insertion
  • Coordinates, develops, and often participate in/lead technology briefs and demonstrations
  • Strengthen relationship and visibility with partners across the Agency and promote cybersecurity best practices and awareness

WHAT YOU’LL NEED:

  • Degree in a Computer Science, Engineering or Information Technology related field is desired but not required. Bachelors degree in Information Technology/Systems or experience.
  • 5 years of experience in information technology
  • Demonstrate proven experience (with tangible outcomes and results), a can-do attitude, an ability to influence internal and external customers, and a leadership and communication style required to foster agreement and productive outcomes
  • Embrace and embody GDIT’s of Commitment, Impact, Integrity, Imagination, and Agility
  • Active Interim Secret Security clearance with ability to obtain TS/SCI
  • Experience with end-user device deployment
  • Aware of Android and iOS technical differences
  • Experience in collaborating with multiple technical teams to drive solutions that requirement driven including technical subject matter experts, including hardware and software designers, operations personnel, and test engineers and communicate potential security risks and mitigations
  • Experience using Microsoft Office including MS Visio, MS Word, MS Excel and other appropriate tools.
  • Superior English communication skills with ability to lead working groups, communicating clearly and succinctly in written and oral presentations
  • Demonstrated collaboration, management, and leadership skills
  • Excellent client-facing communication skills; ability to present and defend complex technical and management priorities at all customer levels

Desired Skills:

  • Security Clearance of TS/SCI.
  • One or more DoD 8570.01-M Cyber Certifications at IAM Level II or above preferred Experience in coordination of;
    • End-user devices/Mobile Solutions (Smart Phones and Tablets)
      • Especially Samsung Android
    • Commercial Solutions for Classified (CSfC) Mobility Access (MA) and Multi-site Connectivity (MSC) Capability Packages (CP)
    • Help Desk Ticket
  • Help Desk Institute (HDI) certification
  • Department of State employee or contractor experience

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COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.