Customer Engagement Lead

GDIT invests to deliver differentiated Technology offerings to our customers. As our Customer Engagement Lead, you will work with GDIT Growth, Technology and Program professionals across our company to:

• Build awareness, understanding and promote the use of GDIT’s Technology Offerings
• Help our teams get the resources and support they need to successfully introduce our Technology Offerings to customers
• Track, measure and analyze how we use our Technology Offerings in the pursuit of corporate growth

This role is based in Falls Church, Virginia and offers a hybrid (in-office and home) work arrangement. The selected candidate will be based in the Washington, DC metropolitan area.

Responsibilities:

• Work with GDIT business leaders and use Opportunity tracking systems to identify and track business development opportunities where GDIT Offerings are a fit
• Help teams determine the viability of our Offerings for their customers, connecting them with helpful Technology experts and other needed resources
• Help to coordinate and track Tech Offering team engagements with GDIT stakeholders, including consulting efforts, demos, presentations, events, and solution development support
• Build communications strategies and materials that inform GDIT stakeholders about our Tech Offerings, including new features, upcoming events, available learning opportunities, etc.
• Track and report on performance activity and metrics related to GDIT’s Tech Offerings
• Capture and share Tech Offering feedback from GDIT stakeholders and customers with Tech Offering teams

Required Experience:

• Bachelor's Degree and 5+ years of experience OR in lieu of degree, 9+ years of related experience
• Demonstrated ability to create positive, long-term customer relationships
• Demonstrated ability to effectively engage at an executive level
• Demonstrated ability to successfully prioritize and manage concurrent engagements
• Demonstrated ability to build effective communications strategies and materials
• Demonstrated ability to collect data and generate activity and performance reports
• Demonstrated ability to accurately assess the needs of customers and determine appropriate resolution strategies
• Ability to clearly communicate complex topics in easy-to-understand language, tailoring that message appropriately for different communities
• Ability to use data collection and reporting tools like MS SharePoint and SalesForce, or a related CRM tool.
• Knowledge of the Federal Acquisition process

Desired Experience:

• Foundational understanding of technology areas such as Cloud, Software Development, Cybersecurity, and Artificial Intelligence
• Some experience supporting bids and proposals
• Knowledge of the Federal Systems Integrator landscape