Help Desk Technician II

Clearance Level
Help Desk
Shaw AFB, South Carolina

REQ#: RQ126821

Travel Required: None
Public Trust: None
Requisition Type: Regular

Responsible for supporting all aspects of the of the USARCENT Help Desk operations located at Patton Hall.

  • Must be able to communicate clearly and provide courteous customer service.

  • Will receive trouble requests via walk-ups, calls, or through email and enter requests into a trouble ticket tracking system

  • Must possess strong troubleshooting skills for Microsoft Operating systems and software

  • Ability to support ARMY desktop and laptop system images

  • Provide support and training to end users located in Patton Hall

  • Must be able to configure, workstations, docking stations, printers, monitors, zero client hardware, VoIP/VoSIP telephones, Audio/Video controls, external CAC readers etc.

  • Will perform duties as a Trusted Agent for issuing SIPRNET PKI Tokens

  • Will provide technical managerial support for the USARCENT Defense Enterprise Provisioning Online (DEPO) enterprise email support for users NIPRNET and SIPRNET accounts.



Certifications: Either Network + or A+ is required


Security+ is preferred

U.S. DoD Secret Clearance required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.