Atlassian Administrator & Agile Coach

Clearance Level
Software Development
Falls Church, Virginia

REQ#: RQ72680 Atlassian Administrator & Agile Coach (Open)

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular
Job Description

At GDIT, people are our differentiator. Our work depends on an Atlassian Administrator & Agile Coach joining our team.

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we cannot turn into opportunity.

The Atlassian Admin & Agile Coach will work with members of the Enterprise IT Services-ALM Team, vendors, and internal customers to design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed to support the ALM tools suite and associated Agile processes. Daily activities will include but are not be limited to, developing solutions within the Atlassian suite of tools, system administration, custom configuration, and Agile coaching.  The candidate should be energetic, self-motivated, and customer-focused.

***Please note: this role can be performed 100% remotely, with a small amount of potentially required travel in the future.


  • Day-to-day management and administration of Atlassian JIRA and Confluence
  • Provide end user coaching, training and support including ongoing maintenance of training documentation and management of submitted ticket queue.
  • Capture and evangelize tips / best practices to make the most effective use of the Atlassian tools
  • Offer both technical and process solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
  • Provide mentoring and coaching on core Agile values, principles, practices, and processes.
  • Map current processes and establish goals for improving, automating and increasing the technical agility of the organization.
  • Perform data integrity and system clean-up using a standardized reporting process and remediation plans.
  • Track and monitor utilization (resource and system) and project performance through dashboards and reporting.
  • Develop metrics, dashboards and reports for senior management providing meaningful operational/performance metrics and status.
  • Create technical architecture, design and user guide documentation.
  • Establish and maintain strong working relationships with all stakeholders, including internal customers.

Required Qualifications and Competencies:

To be considered for the role, candidates must have the following:

  • Bachelor’s degree plus 8 years’ related experience, or 12 years related experience in lieu of degree
  • Solid understanding of agile values, principles, practices, and frameworks, particularly Scrum and Kanban
  • Flexible and proven ability to conform to shifting priorities, demands and timelines
  • 2+ years of experience configuring and administering Jira and Confluence
  • Solid understanding of Jira projects, boards, workflows, issue types, filters, and various schemes
  • Experience customizing Confluence spaces and integration with Jira
  • Experience using Microsoft SQL Server and Windows Server
  • Strong research and problem solving skills
  • Experience managing multi-system projects and self-organized, cross-functional project teams in a matrixed environment
  • Excellent collaboration skills, both written and verbal
  • Ability to effectively work in a team environment, as well as the ability to mentor team members

The following are not must-haves to be considered, it would be extremely beneficial if you have:

  • Experience coaching, mentoring and training Agile / Scrum teams using Scrum or Kanban
  • Scrum Master certification
  • Experience with JIRA Data Center, ScriptRunner, BigPicture, eazyBI, Zephyr, and/or T4J
  • Experience with Continuous Integration/Continuous Delivery (CI/CD) tools and processes