Help Desk Technical Support - US Citizenship Required

Clearance Level
Help Desk
Washington, District of Columbia

REQ#: RQ72696 Help Desk Technical Support - US Citizenship Required (Open)

Travel Required: None
Public Trust: Other
Requisition Type: Regular
Job Description

During one of three daily shifts, the Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.


  • The applicant must have a technical background
  • Experience working on service desk teams supporting IT services (Desired)
  • Experience in working with a ticketing system, such as ServiceNow, Remedy, SCSM, etc… (Desired)
  • The ability to resolve technical and other types of issues with little oversight
  • Strong oral and written communications skills
  • Technical certifications (Desired)
  • 3 years relevant experience in lieu of a degree is acceptable
  • Technical degree preferred
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.