Tier 1 Service Desk Support (Full Time)

Clearance Level
Stennis Space Center, Mississippi
Remote, Based in Louisiana
Remote, Based in Mississippi

REQ#: RQ123329

Travel Required: None
Public Trust: NACI (T1)
Requisition Type: Pipeline

The NASA Shared Services Center’s (NSSC) mission is to provide timely, accurate, high quality, cost-effective, and customer-focused support for selected NASA business and technical services. GDIT, which is the prime contractor, has partnered with NASA to consolidate selected Procurement, Finance, Human Resource and Information Technology activities from the ten NASA Centers into a single shared services center.

GDIT is currently searching for a Tier 1 Service Desk Support Assistant to provide Help Desk support to NASA end users.  This role is located at Stennis Space Center, NASA Shared Services Center.

Essential Job Functions:

Provide Tier 1 support for NASA IT services including but not limited to desktop, mobile devices, networks, and password resets.

Document all support activity in ServiceNow tracking system.

Troubleshoot and resolve IT issues for NASA customers contacting the NASA Enterprise Service Desk via telephone, e-mail and web.

Tier 1 support is provided 24 hours a day, 7 days a week, 365 days a year.

Shift schedules are based on customer need and are subject to change.

This is fill time position is hiring for 1st shift 8-4:30, Monday-Friday.

Qualifications :

- High School Diploma

-  Some IT experience geared towards Tier 1 Help Desk duties

Other Qualifications:

- Customer Service skills are required

- Strong analytical and problem solving skills

- Strong interpersonal skills for communicating with internal and external personnel of all levels

- Ability to multi-task and work independently with minimal supervision

- Ability to keep sensitive and confidential material private

The likely hourly rate for this position is between $16.08 - $26.85, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.