The successful applicant will be responsible for, full project lifecycle of solutions within the VA’s premier CRM application suite based on Microsoft Dynamics 365 delivered via the Microsoft Government Community Cloud (GCC) Software as a Service (SaaS). In this capacity, you will coordinate with Information Technology staff and End Users on requested Microsoft Dynamics 365 customizations, and will review the technical requirements to develop, test, implement, and maintain a solution. You’ll l participate in sprint development including disciplined testing (unit, functional, regression) and reviews as a continuous process, to avoid finding issues at the end of sprint development. Develop the features and capabilities, including source code, as work items in the repository that were established in the sprint plan. As part of the development process, create discrete test cases that can be automated to expedite platform testing. Your contributions will be vital to providing a positive, high quality user experience to our nation’s veterans.
The overall program supports the sustainment, operations, maintenance, and enhancement of the D365-based systems and their integrations with the VA’s enterprise supporting Customer Relationship Management (CRM) suite utilized by 70,000 VA employees. Previous experience working with MS Dynamics 365 / Dynamics CRM /Dynamics Customer Experience (CE) applications) is required. Experience working in support of Federal, State, or Tribal Governments, or a health care client is highly desired. The candidate will regularly interact with VA business stakeholders, VA Line of Business leadership and VA central office client stakeholders, including the Veterans Experience Office (VEO) staff, VA OIT leadership, and COR, and is expected to document and report any issues that arise. This position will be remote with limited support required in vendor facilities and/or a government site.
Duties and responsibilities will include, but are not limited to the:
Learn and optimize customer-related business processes of the VA’s MS Dynamics 365 CRM application suite;
Maintain, manage, develop, and design MS Dynamics CRM applications;
Customize and optimize CRM applications in support of business functions;
Provide front-end Dynamics CRM development capabilities;
Support internal users on the use of Dynamics CRM;
Deliver quality code and fixes, on time, with rigorous testing;
Document design, tasks, bugs, user stories, requirements;
Assist with unit testing, integration testing, and user acceptance testing prior to production deployment;
Support system interruptions and ticket resolutions in customer required timeframes;
Support to DevOps development teams test planning and execution;
Support review and risk assessment of Change Requests;
Communication of any issues, problems, or risks to leadership with recommended solutions;
Meeting attendance with program personnel and VA stakeholders and support to reporting efforts;
Utilization of professional judgement, critical thinking skills and research to resolve issues affecting system performance.
Bachelor’s Degree in business related field, engineering, or a related scientific or technical discipline with at least 3+ years of experience
Must have 1+ years of experience related to supporting O&M of a CRM system specifically Microsoft Dynamics CRM/ D365;
Proficiency with Microsoft administration and productivity tools;
Experience and knowledge to design, code, test, debug and document software
Knowledge of the latest programming languages and techniques, and extensive experience in creating strategies for developing IT systems and applications
2+ years of experience with Web API development and plugins
Experience with Microsoft VisualStudio, DevOps beneficial
Outstanding written and verbal communication skills;
Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting, and;
US Citizenship or Green card holder
D365 certifications, classes or exams;
Azure certifications, classes or exams;
Azure Dev Ops;
Previous Department of Veterans Affairs experience;
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.