GDIT’s DOJ/OJP team is looking for a dynamic Systems Analyst to support our client's Data management Center of Excellence. As a Systems Analyst, you will provide user support and customer service on company supported computer applications and platforms. You will troubleshoot problems and advise on the appropriate action.
Job Description: This position requires the employee to use their excellent customer service and technical skills to quickly and patiently respond to end users and internal users for web based applications using the Ivanti ticketing system. The employee will apply their trouble shooting skills to resolve customer's technical issues, interface with internal teams to resolve problems, and investigate detailed agency application status. This position requires the employee to interface not only with external customers but internal federal points of contact, the application developers as well as manage the day-to-day efforts of the escalated service desk team.
Excellent written and oral communication skills.
Experience with Ivanti or similar service desk ticketing systems.
BS or equivalent + 5 yrs related experience.
History of working with large enterprise level applications.
A track record of delivery in challenging, face-paced environments.
Contract Requires US Citizenship
Must be able to obtain and maintain an Agency specific Public Trust clearance
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.