GDIT has an opening for an AESD Agent - Tier 1 position supporting the Army National Guard (ARNG) in Chantilly, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG’s global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services. The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model.
The AESD Agent - Tier 1 will:
Provides Tier 1 AESD-NG Help Desk support using ITSM ticketing system such as BMC Remedy and/or ServiceNow (e.g., Service Desk as a Service [SDaaS], ITSM Software as a Service [SaaS], enterprise end-user support, and overall escalation support).
Provides Help Desk ticket escalation support to the Army and DISA for all DODIN-A(NG) and DODIN-A(NG)-S issues above or outside the direct O&M of the RCC-NG, including mobile device support. Independently provides technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.
Troubleshoots system hardware and software-specific issues.
Trains end users on the proper use of hardware and software.
Applies practical knowledge of job area typically obtained through advanced education and work experience.
**THIS ROLE WILL WORK ON THE 0600-1500 SHIFT.**
Required Skills and Experience:
A minimum of two years of relevant IT experience including hands-on service desk / Tier 2 support
Possess the appropriate baseline certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level I. (CompTIA Network+, CompTIA A+, or higher)
An active Secret security clearance.
Desired Skills and Experience:
Possess the appropriate computing environment certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level I. (IE Cisco or Microsoft Certification)
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.