On-Call National Assistance Center Supervisor

Clearance Level
None
Category
Customer Service
Location
Bossier City, Louisiana

REQ#: RQ130766

Travel Required: None
Public Trust: Other
Requisition Type: Pipeline

General Dynamics Information Technology is providing critical support for citizens in our communities.  We have opportunities for Customer Service Supervisors to support a team of contact center professionals as they provide citizens with vital information and assistance.

As a Customer Service Supervisor at General Dynamics, you will develop and hone your leadership skills as you:

  • Model high ethical and professional conduct
  • Lead a team of call center representatives using proven coaching methods
  • Maintain focus on client and operational goals while ensuring customer satisfaction
  • Provide administrative support to assist with the management of day-to-day operations
  • Identify business risks and opportunities through the analysis of information and results
  • Promote positive work culture among team
  • Set and achieve operational goals
  • Continuously measure and evaluate processes
  • Work to deliver continuous efficiencies and cost savings
  • Drive best practice standards
  • Develop presentations for client and leadership as needed
  • Identify performance gaps and implement continuous service improvement
  • Ensure high level of quality through monitoring and management
  • Create, update, and maintain reporting as needed

QUALIFICATIONS:

You MUST HAVE:

  • A High School Diploma; AND
  • Five or more years of experience managing teams of five or more direct reports
  • Five or more years of experience working with organizational functions and personnel
  • Five or more years of experience working with call center software and programs
  • Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify)
  • Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distractions
  • Flexible availability and willingness to work any shift (including EVENINGS and WEEKENDS)
  • Louisiana residency within a 60 mile radius of our Bossier City facility
  • US Citizenship

Even BETTER if you have:

  • Bachelor’s degree in business or a related field
  • Call Center Management experience HIGHLY preferred
  • Excellent business and analytical problem solving skills
  • Strong communication skills
  • Ability to work independently

WORK ENVIRONMENT:

  • Hybrid - Employees may be asked to work a minimum of Two (2) days onsite per month.

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About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.