General Dynamics Information Technology is providing critical support for citizens in our communities. We have opportunities for Customer Service Supervisors to support a team of contact center professionals as they provide citizens with vital information and assistance.
As a Customer Service Supervisor at General Dynamics, you will develop and hone your leadership skills as you:
Model high ethical and professional conduct
Lead a team of call center representatives using proven coaching methods
Maintain focus on client and operational goals while ensuring customer satisfaction
Provide administrative support to assist with the management of day-to-day operations
Identify business risks and opportunities through the analysis of information and results
Promote positive work culture among team
Set and achieve operational goals
Continuously measure and evaluate processes
Work to deliver continuous efficiencies and cost savings
Drive best practice standards
Develop presentations for client and leadership as needed
Identify performance gaps and implement continuous service improvement
Ensure high level of quality through monitoring and management
Create, update, and maintain reporting as needed
You MUST HAVE:
A High School Diploma; AND
Five or more years of experience managing teams of five or more direct reports
Five or more years of experience working with organizational functions and personnel
Five or more years of experience working with call center software and programs
Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify)
Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distractions
Flexible availability and willingness to work any shift (including EVENINGS and WEEKENDS)
Louisiana residency within a 60 mile radius of our Bossier City facility
Even BETTER if you have:
Bachelor’s degree in business or a related field
Call Center Management experience HIGHLY preferred
Excellent business and analytical problem solving skills
Strong communication skills
Ability to work independently
Hybrid - Employees may be asked to work a minimum of Two (2) days onsite per month.
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.