ITSM Program Manager

Clearance Level
Program Management
Washington, District of Columbia

REQ#: RQ129738

Travel Required: Less than 10%
Public Trust: NACI (T1)
Requisition Type: Pipeline

Seize your opportunity to make a personal impact as an ITSM Program Manager. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career

At GDIT, people are our differentiator. You will help ensure today is safe and tomorrow is smarter. 


Managing technical ITSM program involving services to include IT. Providing services which include incident and problem management, change and release management, event management, application management and continuous service improvement.



  • Bachelor's Degree

Required Technical Skills:

  • PMP Certification
  • ITIL v3 Certification or higher

Required Experience:

  • 10+ years in managing large ITSM operation programs with more than 5 years in a Program Manager role

Security Clearance Level:

  • Public Trust (obtain & maintain)

Required Skills and Abilities:

  • Ability to respond to customer questions, concerns, and comments, and alert customer leadership to potential contractual issues
  • Demonstrated experience in management and oversight of all activities performed by contractor personnel, including subcontractors
  • Demonstrated experience preparing a Monthly Status Report (MSR) listing activities during reporting period, by task and subtask to include on-going activities, new activities, activities completed and progress to date
  • Ability to develop and maintain schedule depicting major tasks, milestones, and deliverables as well as planned and actual start and completion dates for each task
  • Demonstrated experience preparing Program Management Plan (PMP) to include organization chart, staffing plan to include staffing hours of availability versus on-call staffing, facility locations and contact information for the main POCs, timelines, general operating procedures, project management approach and process, escalation procedures for after-hours support, staff training policies, transition plans
  • Ability to drive recommendations through to implementation
  • Ability to communicates effectively with a wide variety of technical and non-technical audiences
  • Ability to recommend processes and technology improvements (tools, processes, methodologies, etc.) that will increase efficiency
  • Demonstrated experience developing and delivering communications about customer systems and tools as well as system outages, system updates, and other end-user-targeted information
  • Demonstrated experience in all the following:
    • Responsible for complex program management tasks and processes for scheduling, administration, and accounting
    • Provide thought leadership to project analyses and process improvement activities
    • Defines, acquires, and allocates budget, staff, and other resources necessary to accomplish the goals and/or objectives of the program group/function
    • Responsible for the employment, training, coaching, mentoring, motivation, discipline, and performance evaluation of employees


  • On-site at 1800 F Street N.W. Washington D.C. 20405


  • Full-flex work week to own your priorities at work and at home (with prior manager approval)
  • 401K with company match 
  • Internal mobility team dedicated to helping you own your career 
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from 
  • Rest and recharge with paid vacation and holidays

This program requires U.S. Citizenship for this position

#gditcareers #programmanager #itsm

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.