General Dynamics Information Technology, a world leader in Defense IT Systems Integration and Services is seeking an Enterprise Operations Leader to support the day-to-day operational IT activities required to provide end-to-end enterprise-level monitoring, management, administration, and maintenance for all IT services and infrastructure. Support shall include all physical devices and software applications inclusive of Hardware (HW), Software (SW), networks, and facilities that are required to develop, test, deliver, monitor, control, or support IT services that are required to operate the entire enterprise. This individual must possess strong leadership, communication, planning skills, and have a broad IT background in systems, servers, networks and hardware experience gained in managing and delivering critical services. The functional areas of the customer enterprise infrastructure and shared services shall include:
Managed Seat Services
Managed Print Services
Core UC Video Teleconference Services
Core UC Internet Protocol (IP) Voice Services
Security Operations Support
Service Desk Support
Operations Manager will be responsible for the delivery of IT service and projects from engineering to operations, shall be the service owner for all end-user and customer-facing IT services and solutions, and ensure end-to-end delivery of services based on Government-approved ITSM processes consistent with industry best practices. The Operations Manager will lead the analysis, planning, and implementation of ITSM initiatives in support of the customer operations and ensure its alignment with industry best practices and ITIL approaches. The Operations Manager will identify IT operational requirements, provide day-to-day leadership and quality control, and provide expertise on best practices to continually improve the implementation of ITIL practices with the goal of exceeding performance objectives and reducing costs and schedule. Additionally, the Operations Manager will serve as the patch and device configuration lead, ensuring that all supported devices and systems are configured and have installed the latest patches to meet all cyber security and operational requirements.
Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
ITIL®V3 Expert Level Certification or ITIL® V4 equivalent.
Five years of experience in managing Enterprise IT operations similar in size, scope, and complexity to the requirements of this TO, including implementation of ITIL best practices.
An active Secret security clearance.
Possesses a current DoD 8570 IAM level I Certification.
Five years of experience managing the device configuration and patch management for an enterprise operation of a similar size, scope, and complexity.
Five years of experience managing service desk teams and supporting a requirement that is similar in size, scope, and complexity to this TOR.
Five years of experience in communicating with Government personnel, including agency executives.
Five years of experience providing performance-based customer service support against multiple performance metrics in the Federal marketplace.
SKILLS AND ATTRIBUTES:
Experience managing service operations, as a service manager, against SLAs on a DoD TO/contract on a CPAF basis
Extensive knowledge and understanding of IT Operations and Service Delivery
Agile methodology and development best practices related to change management
Demonstrated leadership and managerial skills.
Experience managing, mentoring and motivating technical experts, process and service operation teams.
Excellent communication skills, including technical AND nontechnical individuals.
Excellent critical thinking judgement and decision-making skills.
Excellent client-facing communication skills
Experience managing government contracts
National Capital Region
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.