Please take this opportunity to join one of GDIT’s US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) program. We are a cutting edge program supporting the Department of Defense (DoD) collaborative information environment for intelligence sharing with allies and international partners. We are a global team with multiple locations in the U.S. and abroad supporting U.S. Combatant Commands mission critical or episodic operations. We are seeking a creative and driven professional with a passion for working with cutting edge technologies, learning new things, and solving real world issues that impact U.S. National Security.
You will be joining a new, agile digital transformation initiative to improve the program’s global effectiveness, increase operational visibility into its IT assets, and drive cost savings by implementing the full range of ServiceNow capabilities, to include IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), IT Business Management (ITBM), Security Operation (SECOPs), Governance, Risk, and Compliance (GRC).
Contributes to the strategic development of new platform development, as needed, based on customer needs
Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integration.
Lead or mentor junior developers on an agile, ServiceNow implementation team
Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed.
Participate in all SCRUM ceremonies and/or discussions with team members and stakeholders.
Aids with reporting configuration and maintenance and performs operational administrative tasks, as needed.
Assesses architecture and current system limitations, defines, and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility.
Plans and manages meetings, as needed to solicit feedback from stakeholders regarding various models of the tool whenever change is warranted or requested.
Act as a liaison between parties when necessary to get support from ServiceNow (leveraging HiWAVE) when local issues arise or when technical difficulties are identified.
Build customized ServiceNow applications, apply technical expertise, leverage a variety of software engineering techniques, and build and refine business logic to enhance team capabilities, improve security, and maximize ServiceNow ROI. Demonstrate thought leadership resulting in new technical capabilities and approaches
Provide and/or develop subject matter expertise on ServiceNow development and modules as required.
Participate in internal and customer meetings understand requirements, identify unique use cases, and implement information technology solutions / initiatives.
Perform full-spectrum of software development lifecycle (SDLC), to include systems modeling, simulation, analysis, testing and debugging assigned components and units.
Maintain all agreed upon professional and technical certifications you have and are given the opportunity to achieve.
5+ years of technical experience required.
Bachelors degree in Computer Science or a relevant field – may substitute additional years of experience
Must meet DOD 8750 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire. Additional specific certifications may be required, depending on job assignment.
Experience with ServiceNow development, including core ITSM tables, Glide, scripting, business rules, client scripts, data imports, custom apps, and development methods
Intermediate knowledge of software engineering principles, methods, and techniques.
Intermediate knowledge of the hardware, software, and systems associated with software engineering.
Experience with ServiceNow SERVICE PORTAL design and end-user/customer experience such as development of professional, compelling design and graphical interface for Service Portal
Knowledge of REST and SOAP web services protocols
Database design and development
Basic understanding of Software Development Life Cycle and Agile methodologies.
ITIL Foundations certifications is a plus
Experience with Agile development methodology, requirements management, JIRA (or similar RTM platforms)
Knowledge of SAML, Active Directory, or LDAP
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.