Help Desk Supervisor – Secret (TS/SCI strongly preferred) - Kuwait

Clearance Level
Help Desk

REQ#: RQ100045

Travel Required: None
Requisition Type: Regular

Help Desk Supervisor – Secret (TS/SCI strongly preferred) - Kuwait


Check out this great opportunity to join one of GDIT’s fastest long-standing growing programs!  US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a cutting edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.  We are seeking a person qualified to be a Help Desk Supervisor, who is self-starter and capable of working virtual team supporting customers across Southwest Asia.


  • Provides end-user software troubleshooting and support.
  • Installs, configures, and upgrades computer hardware and software.
  • Provides troubleshooting and support.
  • Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Is part of a team with personnel located throughout the Southwest Asia (SWA). Will be required to support customers at local and remote sites.
  • Collaborates with third party service providers to ensure customer facing services are available when required.
  • Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities.
  • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  • Analyzes customer needs to determine functional and cross-functional requirements.
  • Review performance reports, service improvements, service quality and processes.
  • Provide management and performance reports.
  • Ensure that practices and processes exist and when it is possible are standardized and repeatable.
  • Maintains current knowledge of relevant technologies as assigned.
  • Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
  • Comprehensive knowledge of desktop operating systems and applications.
  • May require professional certification in one or more specific technologies, depending on job assignment.
  • Will occasionally be required to perform networks, systems, information assurance and logistics duties.
  • Participates in special projects as required.

Required Qualifications:

  • 5 - 8 years of IT Help Desk experience required.  Preference will given to candidates with previous leadership experience.
  • Must possess and maintain a US Secret Security Clearance, TS/SCI preferred. 
  • Candidate must be able to obtain and maintain a visa based on the country requirements.
    • SPECIAL REQUIREMENT:  This position requires eligibility to obtain a Kuwaiti Work Permit.  Effective January 1, 2021, Kuwait will not issue a Work Permit to an individual who is 60 years of age or older and has only a high school education.
  • Must be able to pass requirements necessary to be medically cleared by the USCENTCOM Clinic or a third party vendor, within a reasonable time period, as determined at the sole discretion of the customer.  This includes meeting medical, dental, and psychological requirements, being able to obtain all required immunizations.
  • This position is deemed a DoD IA Workforce, IAT Level II position and requires 8570/8140 compliance. A candidate must meet the following requirements:
    • Baseline – Security+ ce, CySA+, or CCNA Security. Higher certifications such as CASP+ ce, CCNP Security, or CISSP are acceptable.
    • Compute – at least 40 hours of Windows 10 training within the last year or a Microsoft certification such as MCSA or MCSE.
  • AA/AS degree or equivalent work experience.
  • Must possess valid US passport and US driver’s license.

Preferred Qualifications:

  • Experience supporting multinational customers preferred.
  • Experience operating in deployed environments preferred. 
  • Additional specific certifications may be required, depending on job assignment. 
  • Selected candidate must be willing to travel throughout the Middle East.  Travel may be via commercial or military transport. Modes of transport include, but are not limited to: car, truck, armored vehicle, fixed and rotary wing aircraft.
  • This position may be required to complete short-term deployments to austere locations worldwide.  Candidate will be expected to live alongside deployed military personnel in military provided accommodation.  Housing options include, but are not limited to; open bay tents and multi-personnel containerized housing units “CHUs”.
  • This position is supporting fluid military missions. You may be required to relocate (temporarily or permanently) to different operating locations within the CENTCOM AOR.

This position requires being fully vaccinated against COVID-19 by December 8, 2021 or the start date, if after December 8.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.