ServiceNow Developer Expert

Clearance Level
None
Category
Cloud
Location
Remote, Working from the USA
Key Skills For Success

IT Service Management (ITSM)

JavaScript

ServiceNow Platform

REQ#: RQ165517
Requisition Type: Pipeline
Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

Seize your opportunity to make a personal impact as a ServiceNow Expert Developer supporting the GDIT Enterprise. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a ServiceNow Expert Developer, you will be an important part of our platform support and development team. 

Presently we are on the Orlando release of ServiceNow in the cloud and actively using modules within the ITSM, ITOM and SPM suites.  There is a large demand here for new capabilities in the platform and we are looking for an experienced integrator and developer to help improve our discipline in supporting this critical platform, and broaden its impact through module expansion, platform integration and automation.

The successful candidate will serve as a key technical resource regarding the configuration, development, support, and maintenance of the ServiceNow implementation and have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

HOW YOU WILL MAKE AN IMPACT:

  • Creation and delivery of ServiceNow solutions that take into account long-term technical architecture, process design, and ServiceNow technical standards 
  • Support the engagement efforts related to Platform wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
  • Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes
  • Lead customer design workshops across multiple ServiceNow products and capabilities.
  • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
  • Drafting technically focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
  • Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
  • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
  • Develop required integration components (SSO, LDAP, etc.) with multiple systems
  • Develop required portal components
  • Develop required scoped applications
  • Prepare all customer-facing deliverables focused on the technology and responsible for the quality of configured/developed solution
  • Juggle multiple and complex projects/initiatives
  • Promoting continuous improvement practices for delivery/engagement materials
  • Supporting specific sales activities when required, including level of effort estimates and writing proposals.
  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

WHAT YOU’LL NEED TO SUCCEED:

  • Technical Training, Certification(s) or Degree, and 10+ years of relevant experience
  • 5+ years of ServiceNow configuration/development experience including complex customizations, scoped applications, integrations, and portals
  • Expertise across the entire ServiceNow ecosystem (ITSM, ITAM, ITOM, SPM, etc.)
  • CMDB experience
  • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
  • Experience with data management, database design, and database concepts 
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Flexibility to support issues or planned activities after hours, weekends and holidays as needed
  • ServiceNow Certified System Administrator (CSA) certification and Certified Application Developer (CAD) or ability to obtain within 30 days of hire is required

GDIT IS YOUR PLACE:

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holiday
Work Requirements
Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Salary and Benefit Information

The likely salary range for this position is $160,389 - $272,667. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.