GDITs OJP project is currently searching for a dynamic, talented, and experienced ServiceNow Developer Lead to join our team in Washington, DC and Arlington VA. This individual will have Developer Lead role for complex, high visibility IT modernization project utilizing ServiceNow. GDIT is looking for a ServiceNow technical resource to work closely with our client’s senior leadership to assist OJP in modernizing their existing Enterprise software ecosystem.
Monitor health, usage, and overall compliance of ServiceNow and its applications.
Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.
Coordinate application and platform upgrades.
Develop systems integrations and process automation.
Configure and maintain SLA, catalog items and their associated workflows.
General support, administration, and maintenance of ServiceNow platform and associated applications.
Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
Provide over all O&M support for all ServiceNow modules and custom applications based on the release schedule.
A minimum of 5-7 years’ experience with ServiceNow administration and development efforts.
Experience troubleshooting integration management, security, and application issues.
Demonstrated ability with ServiceNow case, incident, change, problem, request, CMDB and knowledge management applications.
Experience in custom application development and workflow automation in ServiceNow.
Experience in configuring and troubleshooting CSM Modules specific to customer poral, catalog items and case management workflows.
Experience in API integration and troubleshoot API issues.
Experience in IT service management and ITIL best practice implementation.
Ability to analyze, troubleshoot and resolve complex software application related problems.
Ability to work independently under minimum supervision.
Exceptional customer service skills.
Good presentation skills and able to interact with the senior executive and managers.
Applies standard methodology, techniques, procedures, and criteria.
Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
Education and Certification:
Bachelor’s Degree in Computer Science or related field
ServiceNow Certified System Administrator or ServiceNow Certified Application Developer.
ITIL v3/v4 Certification.
Contract Requires US Citizenship
Must be able to obtain and maintain an Agency specific Public Trust clearance
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.