Responsible for the design and development of Unified Communications and Video Conferencing systems.
Responsible for the configuration, and maintenance of worldwide Voice and Video Conferencing System
Responsible for the installation of operating system and security patches.
Responsible for assessing the applicability of vulnerabilities and maintain security compliance of the Voice and Video Conferencing System.
Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
Serve as the point of escalation support for Tier 1 and Tier 2 technicians across all communication platforms.
Provides expert level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites.
Plans and configures systems for user environments.
Supports the acquisition of hardware and software as well as subcontractor services as needed.
Provides guidance and work leadership to less-experienced VC/UC personnel and may have supervisory responsibilities.
Maintains current knowledge of relevant technology as assigned.
Participates in special projects as required.
Meet with various customers to determine strategic video and collaboration needs
Maintain proper documentation of systems configurations, to include drawings and standard operating procedures
Review reports and logs for problems and identify appropriate solutions to include developing work flow for lower tier support levels
Provide primary and backup support in maintenance of Video and UC hardware and software
Demonstrated ability to prepare diagrams and documentation for multiple audiences including federal customer leadership, contractors, and business partners. Create project plans and presentations for executive level management, and technical working diagrams and checklists for operations staff. Develop technical and non-technical standard operating procedures. Submit Change Control Proposals (CCP) for the CAB (Change Approval Board).
Develop and update technical documentation (network architecture text and diagrams, security plan controls annex and risk assessment, etc.) in support of certification and accreditation for the network.
Assist and lead problem resolution activities, coordinating with vendors, tracking and escalating trouble tickets, identify and implement service restoration workarounds, perform root cause analysis, and interface with customers at all levels to report status and lessons learned.
Must have excellent problem-solving
Bachelors Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. 7-12 years of directly related experience in network analysis and design.
Experience in Voice and Video Engineering, Infrastructure including
Design, Maintenance, Support, Deployment, Implementation, Systems Engineering.
Advanced knowledge in Cisco Unified Communications Systems,
QoS Quality of Service
Cisco Unity Connection
Tandberg and Cisco Video devices including end points and Mutli-point Control Units (MCU)s.
Crestron and Codex VTC units
Microsoft Teams and other Collaboration tools (Webex)
Should have a strong background with Cisco Meeting Server, VQ Conference Manager, Cisco Unified Communications Manager, and/or Microsoft Skype for Business
Must have managed virtualized applications or have knowledge of how to manage virtualized applications
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.