F-35 Remedy Queue Manager

Clearance Level
Interim Secret
Business Process Analysis
Arlington, Virginia

REQ#: RQ123071

Travel Required: None
Public Trust: None
Requisition Type: Regular

Minimum Experience Required:

  • Six (6) years of experience within a large and complex enterprise/corporate/federal environments.
  • Four (4) years’ of concurrent experience managing incidents to ensure they follow the approved ITIL process, customer SOPs and are properly followed to meet the service SLAs.
  • Four (4) years’ of concurrent experience with an ITSM tool (i.e. BMC Remedy, ServiceNow or Cherwell)
  • Experience with developing and running reports and tracking metrics
  • Experience with ITSM based services.
  • ITIL Foundation Certified

Minimum Education Required:

  • BA/BS degree. 
  • ALLOWABLE SUBSTITUTION:  Six (6) years of related experience or four (4) years of related experience with an AA/AS degree.

Security Clearance: Secret clearance.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.