Virtual Health (VNC) Manager

Clearance Level
Video Teleconferencing
Landstuhl, Germany

REQ#: RQ61395

Travel Required: Less than 10%
Public Trust: NACI (T1)
Requisition Type: Regular

GDIT’s Military Health IT Team is HIRING multiple Virtual Health Video Network Center (VNC) Managers to provide on-demand Video Network services from all originating and distant sites within the Defense Health Region- Europe (DHRE) for the Defense Health Agency’s Virtual Medical Center in Europe (VME-E). Candidates will be working from Landstuhl Regional Medical Center, located in Kaiserslautern, Germany.  

The target start timeframe for this position is this Fall 2020. 

VMC-E provides digital health care delivery between 300+ providers within 43 specialties to patients in garrison, operational, and remote settings spanning four COCOM’s on three continents serving Army, Air Force, Navy, NATO, DLA, DIA, and DoS Service and Family members. The VMC-E end state will be to sustain current capabilities and increase global footprint to facilitate and leverage Defense Health Region-Europe’s (DHR-E) Medical Center and Treatment Facility Specialty Services throughout the DHR-E, other DHA Markets, and the Combatant Commands within VMC-E’s Area of Responsibility.

What You’ll Be Doing:

  • Provide overarching videoconferencing expertise to support the operation of VMC-E Virtual Health processes, plans, projects and concepts while being sensitive to distinct medical protocols during virtual encounters.
  • Provide and conduct protocol analysis and knowledge of LAN and WAN data communications protocols. Plan and perform fault management, configuration control, and performance monitoring of VTC equipment. Conduct activation, back-up, deactivation, and restart of Telehealth VTC resources.
  • Be immediately present at the RHCE Video Network Center (VNC) in order to have visibility of, sustain audio and video connectivity for, and trouble shoot and provide technical assistance as necessary, during all Telehealth sessions.
  • Provide training to clinical staff on proper use of Telehealth equipment, patient scheduling, program integration, and providing basic project support to partnering facilities.
  • Deploy desktop-based videoconferencing capability. Evaluate distinct provider needs and validate their hardware and software requirements against existing, new and emerging Telehealth equipment or systems.
  • Work with RHCE and Defense Health Agency telecommunications and equipment service providers to troubleshoot and resolve communications issues. Purchase equipment. Install new hardware and software. Create backups of data.
  • Train users on the use of videoconferencing equipment and systems and peripheral medical devices.
  • Maintain a general awareness of VMC-E and MTF Virtual Health equipment and systems inventory, distribution, usage and life-cycle management.
  • Perform periodic checks and general preventive maintenance of DHRE Virtual Health assets.
  • Upkeep, operate, and trouble shoot all Telehealth-related Video Network Infrastructure equipment such as bridges, gatekeepers, and firewall proxies.
  • Maintain, support, and trouble shoot software application that is used during Telehealth encounters.
  • Research manuals books and guidelines to find appropriate solutions based on customer inquiries, problems or requests.
  • Coordinate advanced part replacement of defective equipment and on-site installation, if necessary. Assess effectiveness and streamlining to minimize internal efforts and increase end-user productivity.
  • Implement and continue to improve the use of "Virtual Exam Rooms" (VERs) in order to closely mimic in- person clinic visits.
  • Maintain an internal scheduling system used to combine pertinent medical data with aspect of the VER process.
  • Investigate, initiate, generate and check audio/video connectivity with units or organizations outside of the RHCE, DHA and/or European networks to establish telecommunication in support of Virtual Health.
  • Anticipate potential VTC utilization trends and anticipate and plan requirements across a multiple of interrelated disciplines from both IT and clinical perspective.
  • Coordinate with the Regional and Defense Health Regional Office of the Deputy CIO/G6 to bring together Virtual Health needs and IT-related compliance with Army Information Assurance requirements.
  • Troubleshoot and diagnose communication problems. Coordinate with LRMC CIO, RHCE G6, MITC, USAFE Signal Operations, USNFE Signal Operations, Service Support Contractors
  • Maintain VTC and related equipment and ensure readiness. Coordinate Virtual Health maintenance and downtime.
  • Assess effectiveness and streamlining to minimize internal efforts and increase end-user productivity.
  • Update and maintain documentation as new organizations integrate the use of Virtual Health into routine patient care.

What You’ll Need (required):

  • Associates degree in field directly related to the requirements
  • 6 + years of experience in the technology surrounding video conferencing including: conference room and desktop systems, MCU's, Gateway, Gatekeeper, and integrated A/V systems
  • Flexibility- available to support shift work or a rotational schedule.
  • CompTIA Security+ certification and any vendor related certifications (CISCO / CMS, Polycom
  • Strong working knowledge of standard video communications protocols such as IP, SIP and ISDN
  • Knowledge of CODECs from Polycom and Cisco
  • A solid understanding of AV/VTC infrastructure and associated devices
  • Experience with customer support for VTC events at all levels in the organization: experience providing end-user training on VTC technology; ability to support and maintain VTC CODECs and associated equipment
  • Skilled in PC and Microsoft Office applications; able to work effectively under limited supervision
  • Fluency in the English language (read, write and speak). Ability to understand medical and technical knowledge at a working level in the English Language, and to be able to communicate with patients, health care providers, and leadership. 
  • Currently holds a T1/ NACI security investigation OR can pass the T1/ NACI security investigation process. 

What Would Be Even Better:

  • Candidates who currently reside in Germany are preferred, although, relocation options will be considered. 
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.